Jennifer Craig
Greenwood,IN
Summary
Dynamic Certified Clinical Medical Assistant with proven expertise in HIPAA compliance and clinical documentation at Eskenazi Health Care. Enhanced patient outcomes through compassionate communication and effective appointment management. Skilled in vital signs monitoring and fostering strong patient relationships, ensuring a seamless healthcare experience. Committed to continuous improvement and patient-centered care.
Overview
7
7
years of professional experience
Work History
Certified Clinical Medical Assistant
Eskenazi Health Care
06.2021 - Current
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Customer Care Manager
Brightstar Home Health and Staffing Agency
08.2020 - 05.2021
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
- Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
Certified Nursing Assistant
HSHS St Johns Hospital
07.2018 - 02.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
No Degree - Certified Clinical Medical Assistant
Lincoln Land Community College
Springfield, ILAssociate of Arts - Health Administration
Univeristy of Phoenix
Phoenix, AZSkills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital signs monitoring
- Medical history recording
- Medical office procedures
- Clinical documentation
Timeline
Certified Clinical Medical Assistant
Eskenazi Health Care
06.2021 - Current
Customer Care Manager
Brightstar Home Health and Staffing Agency
08.2020 - 05.2021
Certified Nursing Assistant
HSHS St Johns Hospital
07.2018 - 02.2020
No Degree - Certified Clinical Medical Assistant
Lincoln Land Community College
Associate of Arts - Health Administration
Univeristy of Phoenix
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