JENNIFER CRESPO
EASTON,UNITED STATES
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
Radial/Carbel
08.2022 - Current
- Process Improvement: Spearheaded the implementation of Lean Six Sigma methodologies, resulting in a 34% reduction in operational costs and a 39% increase in process efficiency.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Technology Integration: Led the integration of new packing management system, improving inventory accuracy by 25% and reducing stock discrepancies.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Site Quality Area Manager-ICQA
Qurate Retail Group
05.2021 - 07.2022
- Implemented quality initiatives, improving customer satisfaction.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Reduced fulfillment errors by 24% through discrepancy identification.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
General Area Manager
Wawa
07.2020 - 05.2021
- Increased sales by 18% through effective merchandising.
- Achieved a 29% increase in sales through effective merchandising and promotional strategies.
- Implemented customer feedback mechanisms, resulting in a 24% improvement in customer satisfaction scores.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Store Manager
Lidl US
06.2018 - 07.2020
- Streamlined store operations efficiently by reducing overhead costs by 18% while maintaining high service standards.
- Introduced a comprehensive training program for new hires, reducing onboarding time by 20% and improved on tenure.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensured quality customer service through training and development of employees increased customer satisfaction score in 6 months by 46% improving overall district score.
Logistics Manager
Harbor Freight Tools
09.2016 - 06.2018
- Regulated product flow and controlled inventory levels while achieving continuous improvements in district targets
- Supervised all aspects of warehouse: logistics, merchandise management, pricing. Achieved a 15% increase in sales through effective inventory management and promotional strategies and planograms.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
Education
Bachelor of Science - Business Management
The College of Westchester
White Plains, NYSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Inventory management
- Staff development
- Customer relationship management
Timeline
Operations Manager
Radial/Carbel
08.2022 - Current
Site Quality Area Manager-ICQA
Qurate Retail Group
05.2021 - 07.2022
General Area Manager
Wawa
07.2020 - 05.2021
Store Manager
Lidl US
06.2018 - 07.2020
Logistics Manager
Harbor Freight Tools
09.2016 - 06.2018
Bachelor of Science - Business Management
The College of Westchester
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