Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Crichton

Wilmington,IL

Summary

Dedicated and highly motivated banking professional with 18+ years experience specializing in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.

Overview

19
19
years of professional experience

Work History

Office Administrator

Hughes Investment Services
10.2019 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Consumer Banking Representative II

First Midwest Bank (Acquire Standard Bank & Trust)
02.2017 - 09.2019
  • Assisted customers with banking needs and inquiries.
  • Marketed full range of consumer and small business banking services to existing and potential customers through proactive techniques.
  • Referred customers to other banking departments for specialized services.
  • Assisted clients during consumer loan application process, prepared financial documents for underwriters and closed consumer loans.
  • Performed daily teller line duties and transactions

Personal Banker II

Standard Bank & Trust
04.2013 - 02.2017
  • Performed monthly branch audits to maintain adequate controls and ensure compliance with current regulations.
  • Opened checking, savings, money market, certificates of deposit, and loans for personal and business clients.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice to uncover clients financial needs.
  • Trained and mentored new and existing banking staff to maximize performance, efficiency, and compliance.

Personal Banker I

Standard Bank & Trust
11.2010 - 04.2013
  • Performed monthly branch audits and branch financial reports to increase production and reach and exceed monthly goals.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Participated in branch activities including community events.
  • Assisted on teller line when needed running teller drawer and performing daily supervisor duties.

Customer Service Team Leader/ Teller Supervisor

Standard Bank & Trust
04.2008 - 11.2010
  • Trained and supervised team of 7 customer service representatives in providing quality service to customers.
  • Assisted Branch Manager with completion of performance reviews, coaching sessions, development and training of new and existing team members.
  • Approved transactions, prepared daily reports, monthly teller drawer audits, and ensured accuracy of teller transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts in timely manner.

Teller

Standard Bank & Trust
12.2004 - 04.2008
  • Balanced cash drawer daily and resolved discrepancies to ensure minimal cash differences.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Education

High School Diploma -

Wilmington High School
Wilmington, IL
05.1999

Skills

  • Customer Relationship Management
  • Financial Advisement
  • Branch Operations
  • Loan Application Advisement
  • Cash Handling
  • Finance and Accounting

Timeline

Office Administrator

Hughes Investment Services
10.2019 - Current

Consumer Banking Representative II

First Midwest Bank (Acquire Standard Bank & Trust)
02.2017 - 09.2019

Personal Banker II

Standard Bank & Trust
04.2013 - 02.2017

Personal Banker I

Standard Bank & Trust
11.2010 - 04.2013

Customer Service Team Leader/ Teller Supervisor

Standard Bank & Trust
04.2008 - 11.2010

Teller

Standard Bank & Trust
12.2004 - 04.2008

High School Diploma -

Wilmington High School

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Jennifer Crichton