Summary
Work History
Education
Skills
Skills - Database Platform Experience
Timeline
Generic

Jennifer Cronk

Port Orchard,WA

Summary

Nationally recognized, results driven customer service and remodeling professional with over 14 years of home improvement and remodeling experience. Strong knowledge in both design and installation processes as it applies to home improvement projects. Collaborated daily with multiple General Contractors. Personal Protective Gear worn when visiting job sites along with adhering to various safety standards. Takes a positive and collaborative approach while emphasizing effective levels of communication. Customer service focused with an impeccable work ethic.

Work History

Remodeling Consultant

  • Meet with customers in their homes daily, to assess design and functional needs of their bathroom
  • Reassure innovative design options will not only be beautiful but offer 'peace of mind' by providing safety, style, and comfort
  • Delivering exceptional customer care, superior installation practices and re-enforcing their choice to do business with the right company
  • Help customers envision and design their bathroom project, assist them in meeting their functional needs, set realistic budget as well as introduce them to any financing options
  • Build strong interpersonal and comprehensive communication not only with clients but our support team, project managers, and installers
  • Approach a 'needs analysis' style of service and sales, especially as it applies to 'aging in place'
  • Follow the sales system and processes set forth by administration
  • Learn quickly and be highly receptive to accomplish the goals set by my management team
  • Consistently recognized for my energetic and positive nature.

Regional Account Manager

Kraftmaid Cabinetry
  • Managed critical and time sensitive support to over one hundred kitchen designers and install coordinators among 38 Lowes stores between Washington and Oregon
  • Heavy travel was necessary to achieve all sales goals, training, and team development
  • Upon hiring, sales had increased by 35% within less than 9 months
  • Trained all new kitchen designers hired, allowing them the knowledge and confidence to design and sell KraftMaid as a brand and what sets us apart from the competition
  • Excelled at relationship building, and team development, and attaining set goals.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Built strong client relationships through consistent communication and effective problem solving.

Interior & Exterior Project Sales Specialist

Lowes Home Improvement Center
  • Nationally recognized Top 5 volume sales performer 3 years in a row
  • Built contractor relationships and worked together to finalize and align projects for presenting and production
  • Extensive knowledge of selling exterior projects to include windows, doors, roofing, decking, fencing, and siding
  • This led to expanded knowledge of home improvement remodeling and installation processes
  • Streamlined process execution to increase profitability and ease of doing business for the client
  • Mentored and trained colleagues in my district
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor Degree -

Washington State University - Marketing/Business

Skills

  • Design Expertise
  • Project Management
  • Team Leadership
  • Quality Control
  • Time Management
  • Problem Solving
  • Safety Regulations
  • Team Player
  • Physical Agility and Coordination
  • Punctual and Dependable
  • Problem-Solving
  • Attention to Detail
  • Physical Strength and Stamina

Skills - Database Platform Experience

  • Salesforce
  • Leap
  • Fluix
  • Engage
  • MS 365
  • Virtualizer
  • Kronos
  • M2O
  • Various project management and CRM platforms and databases unique to company preferences

Timeline

Bachelor Degree -

Washington State University - Marketing/Business

Remodeling Consultant

Regional Account Manager

Kraftmaid Cabinetry

Interior & Exterior Project Sales Specialist

Lowes Home Improvement Center

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Jennifer Cronk