Jennifer Cross
Kingman,AZ
Summary
Hardworking professional, Team player with service-oriented mindset.
Seasoned Owner/Operator with relevant experience in business management and operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
2016
2016
years of post-secondary education
Work History
Owner/Operator
Jdcleaning services
Kingman, Arizona
01.2019 - Current
- Managed daily operations of cleaning services for residential and commercial clients.
- Trained and supervised cleaning staff to ensure quality service delivery.
- Developed and implemented efficient cleaning procedures and schedules.
Customer Service Cashier
Frozen yogurt island
Kingman, Arizona
04.2019 - 04.2020
- Processed customer transactions efficiently at Frozen Yogurt Island.
- Assisted customers in selecting products and flavors during busy periods.
- Maintained cleanliness and organization of the service area throughout shifts.
Front Desk Receptionist
Super 8 Hotel
Fort Collins, Colorado
01.2012 - 05.2014
- Greeted guests warmly upon arrival at the hotel.
- Managed check-in and check-out processes efficiently.
- Answered phone calls and addressed guest inquiries promptly.
- Coordinated room assignments based on guest preferences.
Customer Service Representative
Center Partners
Fort Collins, Colorado
01.2011 - 01.2012
- Assisted customers with inquiries and product information in a timely manner.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to improve service delivery and efficiency.
- Maintained detailed records of customer interactions for future reference.
- Provided feedback to management on service improvements and customer needs.
- Ensured compliance with company standards during all customer interactions.
Education
Penfoster Online High School
Fort Collins, ColoradoSkills
- Operational management
- Quality control
- Scheduling optimization
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Adaptability to change
- Client relationship management
References
References available upon request.
Timeline
Customer Service Cashier
Frozen yogurt island
04.2019 - 04.2020
Owner/Operator
Jdcleaning services
01.2019 - Current
Front Desk Receptionist
Super 8 Hotel
01.2012 - 05.2014
Customer Service Representative
Center Partners
01.2011 - 01.2012
Penfoster Online High School