Jennifer Cuevas
Kiln,MS
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented with excellent communication skills.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant
Hans Schuller, M.D.
08.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Obtained authorizations for various procedures and medications.
Medical Office Coordinator
Slidell Memorial Hospital
05.2007 - 07.2019
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Performed time and attendance data entry, printed completed payroll and made necessary corrections.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Updated and maintained schedules.
- Pulled charts and prepared for nurse and doctor assessment.
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Reviewed and sent medical records to other physicians upon request.
Education
Certified Medical Assistant -
Delta Community College
Covington, LAHigh School Diploma -
Hancock High School
Kiln, MS06.2001
Skills
- Highly organized and dedicated, with a positive attitude
- Strong typing, word processing, and data entry skills (70 wpm)
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Vital Sign Monitoring
- Patient documentation
- Medical Records Management
- Payment Collection
- Medical billing and coding
- Clinical Documentation
- Compassionate
- Patient-focused care
- CPR
- Patient Care Coordination
- Insurance Verification
- Trustworthy companion
- Appointment Scheduling
References
Available upon request.
Timeline
Certified Medical Assistant
Hans Schuller, M.D.
08.2019 - Current
Medical Office Coordinator
Slidell Memorial Hospital
05.2007 - 07.2019
Certified Medical Assistant -
Delta Community College
High School Diploma -
Hancock High School
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