Hi, I’m
Jennifer Cummings
Human Resource Professional
Mound City,KS
Summary
Devoted and detail-oriented Human Resources Specialist with 5 years' experience excelling at planning, multitasking and completing tasks to accomplish program initiatives.
Overview
14
years of professional experience
Work History
Osawatomie State HopitalOsawatomie, KS
Human Reasource Professional I
08.2017 - Current
Job overview
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Analyzed issues and employed improvement processes.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
First Source Fort Scott, KS
Lead Customer Care Representative
07.2016 - 08.2017
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Jayhawk Linn HighMound City, KS
Paraprofessional Educator
08.2008 - 05.2016
Job overview
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Provided support during classes, group lessons and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Assessed student assignments to check quality and completeness before submission for grading.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
Education
Pittsburg State UniversityPittsburg, KS
No Degree from English Education
Jayhawk Linn HighMound City, KS
High School Diploma
05.1992
Skills
- In-Person and Telephone Interviewing
- Performance Appraisal
- Leave of Absence Transitions
- Employee Orientation
- Employee Hiring
- Recruitment Management
- Harassment Investigation
- Termination Documentation
- Counseling Advice
- Accurate Data Processing
- Employment Data Tracking
- Human Resources Management Systems
Timeline
Human Reasource Professional I
Osawatomie State Hopital
08.2017 - Current
Lead Customer Care Representative
First Source
07.2016 - 08.2017
Paraprofessional Educator
Jayhawk Linn High
08.2008 - 05.2016
Pittsburg State University
No Degree from English Education
Jayhawk Linn High
High School Diploma
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