Jennifer Dalmida
Orlando,FL
Summary
Highly motivated with strong interpersonal and project management skills. Effective leader and decision-maker with positive and determined business philosophy. Excellent analytical and critical thinking skills augments 10+ years of investigation and research experience, with an eye for details. Proficient in the developing and delivery of presentations, coupled with expansive vocabulary and writing skills. Years of autonomous workload management, successfully delivering results and meeting deadlines while enduring hectic and volatile volume pressures with little to no supervision. Widespread knowledge of Verizon employee/vendor processes and systems, including OPTIX, OMNI, ACSS, Verint; high proficiency with Google and Microsoft app suites. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Enterprise Risk Management Consultant
Verizon
05.2021 - Current
- Carried out detailed analysis and research of entities and individuals with business links to Verizon.
- Handled the production of detailed and accurate anti-bribery corruption due diligence business risk reports together with justifications of risk rankings.
- Developed and maintained relationships with corporate contacts in relation to intelligence, as well as potential threats and risks in the EMEA region.
- Handled the production of accurate statistical data as and when required by management.
- Handled queries from stakeholders with regards to the Verizon anti-bribery corruption process.
- Supported the development of risk-based approaches to customer due diligence by providing guidance on identification, assessment, monitoring, mitigation, and reporting activities related to anti-bribery corruption risks.
- Reduced false positive alerts by refining filtering criteria and optimizing system configurations.
- Partnered with Legal Compliance Department and other business units to ensure alignment on projects related to anti-bribery corruption and sanctions screening initiatives.
- Conducted thorough investigations of potential matches, ensuring accurate identification of true hits.
- Managed relationships with external vendors supplying technology solutions for anti-bribery corruption and Sanctions Screening systems.
- Participated in various projects aimed at enhancing the organization''s overall sanction compliance program while adhering to industry standards.
- Streamlined the case management process for escalated sanction alerts, resulting in a more efficient workflow.
- Implemented improvements to data quality by collaborating with IT teams on system enhancements that addressed identified gaps or deficiencies.
- Collaborated with cross-functional teams to develop comprehensive anti-bribery corruption and sanctions screening strategies.
- Managed Business Risk Team mailbox to ensure urgent due diligence request are handled in a timely manner.
- Managed multiple simultaneous projects while consistently meeting deadlines and maintaining exceptional attention to detail in all deliverables.
- Efficiently managed screening databases ensuring data quality and compliance while adhering to privacy regulations such as GDPR.
Legal Court Analyst
Verizon
02.2012 - 05.2021
- Served as Project Manager over Subpoenas and Small Claims matters assigned to the South Area region by managing schedules and workload to meet the needs of the business.
- Managed Small Claims court cases by exercising due diligence, conducting detailed risk assessments, and defending cases for minimal monetary loss.
- Drafted and executed all settlement agreements, legal motions and judgments needed for Small Claims court.
- Traveled nationwide when necessary to all Small Claims and Subpoena appearances to represent Verizon at hearings as a Custodian of Records in a professional manner.
- Provided presentations to Federal and State Law Enforcement, in addition to Grand Juries, facilitating better understanding of Verizon produced records after a thorough research analysis.
- Investigated and respond in writing to Government Agency, PUC, Media, Compliance, and Legal complaints.
- Worked closely with Sr. Executives, Legal, Corporate Security Operations, HR and other cross-functional internal channels to draft warning, store ban and termination letters for customers when an employee's physical security is at risk or when needed.
- Assisted both in-house attorneys and outside counsel with matters involving case research and witness appearances for Class Action, Civil, Small Claims, and Arbitration cases.
- Identified root causes of various complaint types through investigative analysis of complex data sets using customer complaint for early detection of trends to provide solution recommendations.
- Provided yearly savings of $42,403.75 in 2020, for Small Claims and Arbitration cases managed.
- Managed 126 Small Claims and Subpoena cases in 2020.
- Uncovered opportunities and gaps in the business by providing coaching and recommending changes to broken policies and procedures.
- Served as Project Manager over KEL/ASAP Lawyers legal project and presentation.
- Took initiative to partner with Finance, creating a special holding status impacting over 500 customers with attorney representation in states other than Louisiana and California.
- Served as the Project Manager of the ERT Roadshow, which was presented to call center senior leadership, SPC leadership and CRT employees.
- Participated in Six Sigma Focus Groups which involved changes impacting the business.
Executive Relations Coordinator
Verizon
08.2010 - 02.2012
- Investigated and responded to regulatory governmental agency complaints, providing thorough resolutions to the customer and agency, with actionable feedback to the business.
- Partnered with cross-functional teams administering investigations and follow-up to ensure equitable solutions complied with protocol and decide where corrective action should be taken.
- Developed responses reflecting Verizon's commitment to quality while also ensuring actions were taken to resolve customer concerns.
- Maintained Executive Relations national database by completing all required documentation including complaint descriptions and resolutions.
- Completed coaching and feedback documents when VZW frontline or vendor representatives failed to meet customer's expectations.
- Analyzed trends that lead to identification and implementation of process improvements and alternative solutions to reoccurring problems.
- Collected data for use in creating/facilitating presentations for meetings with executives, new hires, and call center personnel or information analysis.
- Managed practices and policies related to data security, including notifying customers of any data breach.
Retail Sales Rep
Verizon
06.2007 - 08.2010
- Exceeded monthly quota with sales of Verizon Wireless products and services
- Consistently amongst the top 10 sales representative for the Florida Sales Region in 2009 and 2010
- Ensured accuracy with audits by adhering to Verizon compliance requirements
- Provided exceptional customer service to all customers
- Consistently rated amongst the top percentile of the team in terms of new contracts generated and new equipment and services up sold.
Assistant Manager
Wet Seal
12.2005 - 06.2007
- Managed a team of 8 sales representatives to generate sales and exceed quotas
- Handled and coached to employee development
- Completed scheduling of employees for visual merchandising, loss prevention and event planning
- Coordinated new hire interview process and conducted sales/inventory audits to ensure efficient operations, while managing employee monthly schedules.
Education
Business Administration
Fairleigh Dickinson
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- GDPR Compliance
- Microsoft Excel
- Risk Mitigation
- Business Intelligence
- Database Management
- Risk management skills
- Project Management
- GSuite
- Powerpoint
Certification
- Certified Global Sanctions Specialist ACAMS
Timeline
Enterprise Risk Management Consultant
Verizon
05.2021 - Current
Legal Court Analyst
Verizon
02.2012 - 05.2021
Executive Relations Coordinator
Verizon
08.2010 - 02.2012
Retail Sales Rep
Verizon
06.2007 - 08.2010
Assistant Manager
Wet Seal
12.2005 - 06.2007
Business Administration
Fairleigh Dickinson