Jennifer Damon
Bourbonnais,IL
Summary
Business-savvy Statregic Account Executive offering 12 years of progressive experience in the PBM industry. Keen analytical and strategic planning abilities to deliver long-range success and to execute on company strategy. Success in spearheading programming development and day-to-day management with unique ability to be the bridge between business and technology and align teams to work towards a common goal synchronously. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Big-picture strategizer with the ability to understand and be in the details. Results-focused professional with strengths in Execution, Problem Solving, Networking, Project Management and Sales.
Overview
12
12
years of professional experience
Work History
Senior Director Client Management
Optum Rx
Bourbonnais , IL
2023.06 - Current
- Formulated and deployed business transformation strategies to increase performance, profitability and business growth.
- Conducted market research to identify new opportunities for growth and development.
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Built relationships with external partners, vendors, and customers in order to foster collaboration.
- Drove client satisfaction through NPS and improved support services to increase retention.
- Generated and implemented business procedures and policies.
- Optimized expenditures through company-wide cost reduction initiatives.
- Built strong referral network to generate new business opportunities.
- Coordinated with stakeholders across multiple departments to develop innovative strategies for problem solving.
- Negotiated terms and conditions of contracts with external vendors, suppliers and customers.
- Increased profitability and revenue by generating $4M in additional upsells.
Senior Strategic Account Executive
OptumRx
2021.11 - 2023.06
- Headed negotiations to formulate and secure contracts across accounts.
- Engineered and implemented strategic business plan to increase Gross Margin. Sold $2M and counting in CY2023.
- Governed and coached accounts team.
- Oversaw key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.
- Provided underwriting support for new accounts and maintained knowledge of new products and initiatives.
- Nurtured professional relationships through personal client meetings and consistent check-ins.
- Masterminded strategies for RFPs and Market Checks.
- Directed team by guiding regular meetings focused on boosting sales performance, achieving contracting success and operational excellence.
Sr. Pharmacy Implementation Manager
OptumRx
2021.01 - 2021.11
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership and oversight as a Governance Lead for Health Plan Implementation.
- Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and completion deadlines on or before schedule.
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
- Maintained vital business function throughout unexpected events and managed issue recovery.
- Utilized forward-thinking approach for uncovering and solving stakeholder concerns and project issues.
- Monitored and created reports showcasing program outcomes to communicate results with clients and SLT stakeholders.
- Improved cross-departmental cooperation and information communication processes by providing presentations to functional partners and team members.
- Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
Migration Wave Manager - Pharmacy Integration
Cigna
2018.07 - 2020.11
- NDA'd Pre-close Merger stakeholder in the Day 1 and beyond vision and strategy
- Lean Portfolio Management of a $3M dollar Regulatory Compliance project through the Agile methodology as the Program Manager for a new system capability, spanning 18 impacted technical systems in less than 1 year
- Managed day-to-day operations for the Payer book of business ( ~11,200 clients and ~567,000 customers), including inventory management and inter-company connections for the Cigna/ESI Integration project spanning 2.5 years
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates to deliver next generation capabilities
- Mitigated risk, executed contingency planning, assessed prioritization and flow of sprints while overseeing both business and technology while adhering to a project plan and deadline
- Designed and implemented standard operating procedures in various departments for optimal efficiency and reviewed/implemented SLA's for NewCo
- Enhanced cross-functional communication and data sharing practices by delivering program briefings and presentations to teammates and leadership
- Coordinated and Collaborated on the End to End components of the Project Lifecycle process including: Intake, Opportunity Canvas, Roadmap and MVPs, Decomposition, Inspect & Adapt, coding, testing, user acceptance criteria and post production checkout/monitoring -
- Stakeholder in the SDLC iterative process for a new API technology to support communication between Cigna and ESI NewCo
- Ability to thrive in an ambiguous environment and communicate with all levels of management and stakeholders
Pharmacy Implementation Manager
Cigna
2016.08 - 2018.10
- Dedicated management of Cigna's largest and most complex National PBM client
- Improved client satisfaction by finding creative solutions to problems by being both the business sponsor and writing the technology requirements
- Worked closely with account team members to deliver project requirements, develop solutions and meet deadlines
- Recognized by management for providing exceptional client service
- Provided day to day training for a dedicated Pharmacy Implementation Specialist role
- A member of the Pharmacy Best Practice Committee which provided guidance to other PIMs as a Subject Matter Expert and implemented process improvements to the role
- Ability to persuade clients to standard product and benefit offerings
Pharmacy Implementation Specialist
Cigna
2015.08 - 2016.08
- Provided implementation support for National, Exchange and Payer clients; Dedicated to Cigna's largest and most complex client
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Issue management and remediation expert
RxCare Advocate
Cigna
2014.09 - 2015.09
- Client facing triage specialist for day to day inquiries and issues
- Issue Management and research subject matter expert
- Exceeding expectations year end review and month over month quality evaluations
Customer Service Representative
Cigna
2012.02 - 2014.09
- Assisted approximately 80 customers each day with health plan or pharmacy claim questions and issues
- Exceeded AHT and ASA metrics and quality audits month over month
- Dedicated support for various AD HOC projects for Cigna's non-standard clients
- Medicare/ Commercial Technical Coach line support - Call center Representative Support and Supervisor call deescalation
- Up-trained for Specialty Medical Injectable Team
Education
Some College - Project Management
Ashford University
San Diego, CASome College - Business Management
Bradley University
Peoria, ILSome College (No Degree) - Some College - Project Management
Capella University
Skills
- Project Coordination and Leadership
- Inventory Management
- Relationship Development
- Paradoxical Problem Solver
- Cross-functional Integration
- Interdepartmental Activity Management
- Team Management
- Effective Customer Upselling
Accomplishments
- Optum Rx Cosmos Award Winner For Excellence in Sales and Client Management - January 2024
- SAFe Product Owner/ Product Management Certification
- Certified Kanban Team Practitioner
- Valedictorian of graduating class
- 26 Cigna Champion Awards
- 5 Cigna Standout Recognitions
References
References Available Upon Request
Timeline
Senior Director Client Management
Optum Rx
2023.06 - Current
Senior Strategic Account Executive
OptumRx
2021.11 - 2023.06
Sr. Pharmacy Implementation Manager
OptumRx
2021.01 - 2021.11
Migration Wave Manager - Pharmacy Integration
Cigna
2018.07 - 2020.11
Pharmacy Implementation Manager
Cigna
2016.08 - 2018.10
Pharmacy Implementation Specialist
Cigna
2015.08 - 2016.08
RxCare Advocate
Cigna
2014.09 - 2015.09
Customer Service Representative
Cigna
2012.02 - 2014.09
Some College - Project Management
Ashford University
Some College - Business Management
Bradley University
Some College (No Degree) - Some College - Project Management
Capella University
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