Jennifer Damon
Bourbonnais,IL
Summary
Business-savvy Statregic Account Executive offering 12 years of progressive experience in the PBM industry. Keen analytical and strategic planning abilities to deliver long-range success and to execute on company strategy. Success in spearheading programming development and day-to-day management with unique ability to be the bridge between business and technology and align teams to work towards a common goal synchronously. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Big-picture strategizer with the ability to understand and be in the details. Results-focused professional with strengths in Execution, Problem Solving, Networking, Project Management and Sales.
Overview
12
12
years of professional experience
Work History
Senior Director Client Management
Optum Rx
Bourbonnais, IL
06.2023 - Current
- Formulated and deployed business transformation strategies to increase performance, profitability and business growth.
- Conducted market research to identify new opportunities for growth and development.
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Built relationships with external partners, vendors, and customers in order to foster collaboration.
- Drove client satisfaction through NPS and improved support services to increase retention.
- Generated and implemented business procedures and policies.
- Optimized expenditures through company-wide cost reduction initiatives.
- Built strong referral network to generate new business opportunities.
- Coordinated with stakeholders across multiple departments to develop innovative strategies for problem solving.
- Negotiated terms and conditions of contracts with external vendors, suppliers and customers.
- Increased profitability and revenue by generating $4M in additional upsells.
Senior Strategic Account Executive
OptumRx
11.2021 - 06.2023
- Headed negotiations to formulate and secure contracts across accounts.
- Engineered and implemented strategic business plan to increase Gross Margin. Sold $2M and counting in CY2023.
- Governed and coached accounts team.
- Oversaw key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.
- Provided underwriting support for new accounts and maintained knowledge of new products and initiatives.
- Nurtured professional relationships through personal client meetings and consistent check-ins.
- Masterminded strategies for RFPs and Market Checks.
- Directed team by guiding regular meetings focused on boosting sales performance, achieving contracting success and operational excellence.
Sr. Pharmacy Implementation Manager
OptumRx
01.2021 - 11.2021
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership and oversight as a Governance Lead for Health Plan Implementation.
- Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and completion deadlines on or before schedule.
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
- Maintained vital business function throughout unexpected events and managed issue recovery.
- Utilized forward-thinking approach for uncovering and solving stakeholder concerns and project issues.
- Monitored and created reports showcasing program outcomes to communicate results with clients and SLT stakeholders.
- Improved cross-departmental cooperation and information communication processes by providing presentations to functional partners and team members.
- Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
Migration Wave Manager - Pharmacy Integration
Cigna
07.2018 - 11.2020
- NDA'd Pre-close Merger stakeholder in the Day 1 and beyond vision and strategy
- Lean Portfolio Management of a $3M dollar Regulatory Compliance project through the Agile methodology as the Program Manager for a new system capability, spanning 18 impacted technical systems in less than 1 year
- Managed day-to-day operations for the Payer book of business ( ~11,200 clients and ~567,000 customers), including inventory management and inter-company connections for the Cigna/ESI Integration project spanning 2.5 years
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates to deliver next generation capabilities
- Mitigated risk, executed contingency planning, assessed prioritization and flow of sprints while overseeing both business and technology while adhering to a project plan and deadline
- Designed and implemented standard operating procedures in various departments for optimal efficiency and reviewed/implemented SLA's for NewCo
- Enhanced cross-functional communication and data sharing practices by delivering program briefings and presentations to teammates and leadership
- Coordinated and Collaborated on the End to End components of the Project Lifecycle process including: Intake, Opportunity Canvas, Roadmap and MVPs, Decomposition, Inspect & Adapt, coding, testing, user acceptance criteria and post production checkout/monitoring -
- Stakeholder in the SDLC iterative process for a new API technology to support communication between Cigna and ESI NewCo
- Ability to thrive in an ambiguous environment and communicate with all levels of management and stakeholders
Pharmacy Implementation Manager
Cigna
08.2016 - 10.2018
- Dedicated management of Cigna's largest and most complex National PBM client
- Improved client satisfaction by finding creative solutions to problems by being both the business sponsor and writing the technology requirements
- Worked closely with account team members to deliver project requirements, develop solutions and meet deadlines
- Recognized by management for providing exceptional client service
- Provided day to day training for a dedicated Pharmacy Implementation Specialist role
- A member of the Pharmacy Best Practice Committee which provided guidance to other PIMs as a Subject Matter Expert and implemented process improvements to the role
- Ability to persuade clients to standard product and benefit offerings
Pharmacy Implementation Specialist
Cigna
08.2015 - 08.2016
- Provided implementation support for National, Exchange and Payer clients; Dedicated to Cigna's largest and most complex client
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Issue management and remediation expert
RxCare Advocate
Cigna
09.2014 - 09.2015
- Client facing triage specialist for day to day inquiries and issues
- Issue Management and research subject matter expert
- Exceeding expectations year end review and month over month quality evaluations
Customer Service Representative
Cigna
02.2012 - 09.2014
- Assisted approximately 80 customers each day with health plan or pharmacy claim questions and issues
- Exceeded AHT and ASA metrics and quality audits month over month
- Dedicated support for various AD HOC projects for Cigna's non-standard clients
- Medicare/ Commercial Technical Coach line support - Call center Representative Support and Supervisor call deescalation
- Up-trained for Specialty Medical Injectable Team
Education
Some College - Project Management
Ashford University
San Diego, CASome College - Business Management
Bradley University
Peoria, ILSome College (No Degree) - Some College - Project Management
Capella University
Skills
- Project Coordination and Leadership
- Inventory Management
- Relationship Development
- Paradoxical Problem Solver
- Cross-functional Integration
- Interdepartmental Activity Management
- Team Management
- Effective Customer Upselling
Accomplishments
- Optum Rx Cosmos Award Winner For Excellence in Sales and Client Management - January 2024
- SAFe Product Owner/ Product Management Certification
- Certified Kanban Team Practitioner
- Valedictorian of graduating class
- 26 Cigna Champion Awards
- 5 Cigna Standout Recognitions
References
References Available Upon Request
Timeline
Senior Director Client Management
Optum Rx
06.2023 - Current
Senior Strategic Account Executive
OptumRx
11.2021 - 06.2023
Sr. Pharmacy Implementation Manager
OptumRx
01.2021 - 11.2021
Migration Wave Manager - Pharmacy Integration
Cigna
07.2018 - 11.2020
Pharmacy Implementation Manager
Cigna
08.2016 - 10.2018
Pharmacy Implementation Specialist
Cigna
08.2015 - 08.2016
RxCare Advocate
Cigna
09.2014 - 09.2015
Customer Service Representative
Cigna
02.2012 - 09.2014
Some College - Project Management
Ashford University
Some College - Business Management
Bradley University
Some College (No Degree) - Some College - Project Management
Capella University
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