Dynamic leader with expertise in operations management and problem resolution, formerly General Manager at Turn Bar and Grill. Successfully increased sales and profitability through strategic initiatives. Cultivated strong client relationships and enhanced team performance. Proven track record in delivering exceptional customer service and executing large-scale events, driving repeat business and client satisfaction.
Overview
6
6
years of professional experience
Work History
General Manager
Turn Bar and Grill
02.2024 - Current
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Director of Events
A Little Gourmet Everyday Custom Catering and Events
02.2020 - Current
Developed comprehensive event proposals tailored to specific client needs, demonstrating a deep understanding of their objectives and priorities.
Streamlined event logistics by implementing innovative project management strategies to ensure seamless execution.
Enhanced event experiences by meticulously planning and executing high-profile corporate gatherings.
Deftly navigated unforeseen challenges or obstacles during live events while maintaining a calm demeanor under pressure.
Delivered memorable events that exceeded client expectations, leading to increased repeat business and referrals.
Elevated customer satisfaction levels by consistently delivering exceptional service throughout all stages of the event lifecycle.
Director of Office Services
Williams Lea Tag
12.2019 - 02.2024
Streamlined office operations by implementing efficient scheduling and prioritizing tasks.
Managed inventory control procedures to maintain optimal stock levels of office materials without excess waste or shortages.
Supervised mailroom operations to ensure accurate routing and timely delivery of correspondence within the organization.
Organized company-wide events such as holiday parties or training sessions while adhering to budgets constraints.
Established a welcoming atmosphere by maintaining professional reception areas and addressing visitor inquiries promptly.
Managed vendor relationships to ensure timely delivery of office supplies and equipment for smooth operations.
Improved employee productivity with well-organized workspaces and proper allocation of resources.
Coordinated maintenance and repair work, ensuring a safe and comfortable working environment for staff.
Coordinated office events, seminars and meetings for staff and clients.
Assisted in the hiring process by screening resumes, conducting interviews, and providing recommendations on top candidates.
Education
Law
Boston University School of Law
Boston, MA
Bachelor of Science - Communications And Business
University of Utah
Salt Lake City, UT
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Customer Service
Menu Building and Custom Catering
Interests
Participating in cooking contests and challenges to showcase culinary skills and creativity Won numerous contests including World Sandwich Champion, Chevron Game Day Chef, and many others
Present local TV segments in Tampa including on WFLA The Morning Show and Dinner Deas on Fox
Timeline
General Manager
Turn Bar and Grill
02.2024 - Current
Director of Events
A Little Gourmet Everyday Custom Catering and Events
Bar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The WorldBar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The World
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