Jennifer Davila
Summary
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Grifols Biomat USA
Chula Vista, CA
01.2025 - Current
- Managed daily operations to uphold safety and regulatory standards.
- Implemented process improvements that increased efficiency in donor processing activities.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Alternate Center Leadership
Grifols Biomat USA
Chula Vista, CA
01.2023 - 12.2024
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Donor Center Technician
Grifols Biomat USA
Chula Vista, CA
11.2021 - 12.2022
- Monitored donor health throughout the donation process, providing timely support and addressing concerns.
- Operated automated equipment for processing donations, maintaining optimal performance and cleanliness.
- Trained new staff on operational procedures and best practices to enhance team efficiency.
Customer Service Representative
Telvista
Tijuana, MX
03.2015 - 01.2019
- Resolved customer queries and complaints to ensure satisfaction and retention.
- Managed customer queries and complaints.
- Provided detailed company information to customers during inquiries.
- Collected customer payment and relevant information efficiently during transactions.
- Utilize computer technology to handle high call volumes.
Education
M.D. - Medicine
Autonomous University of BC
Tijuana, MX12-2019
High School Diploma - undefined
Preparatoria Federal Lazaro Cardenas
06-2014
Skills
- Operations management
- Performance monitoring
- Staff supervision
- Task delegation
- Process improvement
- Team development
- Multitasking and organization
LANGUAGES
English : Advanced
Spanish : Native
Timeline
Operations Supervisor
Grifols Biomat USA
01.2025 - Current
Alternate Center Leadership
Grifols Biomat USA
01.2023 - 12.2024
Donor Center Technician
Grifols Biomat USA
11.2021 - 12.2022
Customer Service Representative
Telvista
03.2015 - 01.2019
High School Diploma - undefined
Preparatoria Federal Lazaro Cardenas
M.D. - Medicine
Autonomous University of BC