Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Davis

Chicago,IL

Summary

Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills. Dedicated to providing positive and memorable customer experiences.

Overview

7
7
years of professional experience

Work History

Contact Center Representative

Wintrust Financial Corporation
Rosemont, IL
02.2024 - 06.2024
  • Promote bank products and services, identify customer needs, and recommend appropriate solutions.
  • Educate customers on digital banking options and troubleshoot online banking issues.
  • Escalate complex issues to appropriate departments when necessary.

Customer Service Representative

AKIRA
Chicago, IL
04.2022 - 12.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Front Desk Receptionist

University of Chicago
Chicago, IL
03.2021 - 04.2022
  • Provided exceptional customer service to residents, staff, and visitors.
  • Assisted with checking in and out over 500+ students into their respective dorms.
  • Received and distributed packages into the online distribution system.

Community Engagement Coordinator

SGA Youth and Family Services
Chicago, IL
03.2020 - 10.2020
  • Conducted outreach activities to engage local community stakeholders and increase awareness of organization services.
  • Developed and implemented successful strategies for increasing volunteer engagement within the community.
  • Coordinated with other departments to ensure successful execution of community events.

Sales Associate

Dylans Candy Bar
Chicago, IL
04.2018 - 05.2020
  • Welcomed customers, aiding in selecting appropriate products, sizes, and styles
  • Built relationships with customers to encourage repeat business.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Activity Aide

Warren Barr Gold Coast
Chicago, IL
04.2017 - 04.2018
  • Assisted with planning and implementing activities for elderly residents, including art classes, music therapy, and physical exercise.
  • Organized special events such as birthday celebrations and holiday parties.
  • Provided one-on-one assistance to individuals with mobility issues during recreational activities.

Education

High School Diploma -

University of Chicago Woodlawn Charter
Chicago, IL
06-2015

Some College (No Degree) -

DePaul University
Chicago, IL

Skills

  • Training & Development
  • Strategic Organization
  • Proficient Task Management
  • Multitasking Abilities
  • Expertise in Microsoft Applications
  • Telecommuting Availability
  • Data Organization
  • Professional Writing Skills
  • Team Building Proficiency
  • Strong Organizational Skills
  • Analytical Decision-Making
  • Policy Reinforcement
  • Collaborative Teamwork
  • Effective Communication
  • Prioritization Skills
  • Fraud detection techniques

Timeline

Contact Center Representative

Wintrust Financial Corporation
02.2024 - 06.2024

Customer Service Representative

AKIRA
04.2022 - 12.2022

Front Desk Receptionist

University of Chicago
03.2021 - 04.2022

Community Engagement Coordinator

SGA Youth and Family Services
03.2020 - 10.2020

Sales Associate

Dylans Candy Bar
04.2018 - 05.2020

Activity Aide

Warren Barr Gold Coast
04.2017 - 04.2018

High School Diploma -

University of Chicago Woodlawn Charter

Some College (No Degree) -

DePaul University

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Jennifer Davis