Jennifer Davis
Wichita,KS
Summary
Customer Care Representative with proven expertise in managing customer inquiries and resolving issues efficiently. Skilled in maintaining detailed records and fostering positive customer relationships. Recognized for strong communication skills and a proactive approach to problem-solving.
Overview
14
14
years of professional experience
Work History
Lab Technician
Inclined dental arts
Derby, Ks
02.2019 - Current
- Verified instrument functioning with inspections and tests and calibrated controls to maintain precision of results.
- Labeled and classified samples for tracking purposes and testing accuracy.
- Prepared kits to ship to clients for use in sample collection and return.
- Replenished bench supplies to keep work efficient.
- Followed all lab instrument procedures and guidelines, kept lab clean, and routinely calibrated instruments for precision.
Peer Support Specialist
Comcare Health Services
Wichita, KS
06.2021 - 01.2022
- Facilitated empathetic support for individuals experiencing mental health difficulties.
- Coordinated with healthcare providers to establish comprehensive care plans.
- Nurtured supportive relationships, improving overall participant engagement.
Customer Service Representative Agent
Curo financial
Wichita, Ks
09.2020 - 06.2021
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Informed customers and professionals on eligibility, benefits, claims payment, and authorizations.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Answered incoming calls and assisted customers with questions.
Customer Service Supervisor
Salina regional airport
Salina, Ks
05.2018 - 02.2019
- Resolved customer questions and complaints via inbound and outbound customer contact.
- Supervised and guided staff, providing technical assistance to meet department and organizational goals.
- Attended meetings with management to review unit performance and status of collections.
- Determined the priority of tasks and assigned staff to provide effective and efficient service.
- Monitored workflow queue to ensure adequate distribution of work to all agents.
- Monitored day-to-day activities of all sales support operations.
Customer Service Representative
Wichita airport
Wichita, Ks
12.2017 - 05.2018
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.
- Responded to questions and followed up on customer interactions.
- Assisted members with identifying and accessing care by locating in-network professionals.
Server
Village inn
Wichita, Ks
04.2012 - 11.2017
- Upheld high sanitation and safety standards while delivering and serving food.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Controlled the flow of food from the kitchen to the dining table.
CNA
Via Christi
Wichita, Ks
08.2011 - 07.2012
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine.
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat.
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
Education
Cna - undefined
Cloud county community college
Concordia, Ks01.2010
Skills
- Conflict resolution
- Customer engagement
- Collaborative teamwork
- Creative solutions
- Multi-line phone handling
- Communication proficiency
Timeline
Peer Support Specialist
Comcare Health Services
06.2021 - 01.2022
Customer Service Representative Agent
Curo financial
09.2020 - 06.2021
Lab Technician
Inclined dental arts
02.2019 - Current
Customer Service Supervisor
Salina regional airport
05.2018 - 02.2019
Customer Service Representative
Wichita airport
12.2017 - 05.2018
Server
Village inn
04.2012 - 11.2017
CNA
Via Christi
08.2011 - 07.2012
Cna - undefined
Cloud county community college