Jennifer Dawn Bousquet
'Ewa Beach,HI
Summary
Experienced professional with a strong background in administrative tasks, customer service, and hospitality. Ready to excel in a pivotal role where exceptional communication skills, adaptability, and reliability are valued. Proficient in managing front desk operations, coordinating with team members, and consistently delivering results that enhance guest experiences. Demonstrated ability to handle multitasking, problem-solving, and maintaining a welcoming atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Yosemite Westgate Lodge, Buck Meadows & Sugar Pine Ranch
04.2024 - 11.2024
- Guest Services: Provided exceptional guest service, handling check-ins/outs, and addressing guest inquiries/complaints promptly.
- Sales & Revenue: Maximized room revenue through effective sales techniques, accurate reservations, and competitive rate quoting.
- Front Desk Operations: Managed front desk operations efficiently, including GRID management, reservation processing, and telephone handling.
- Financial Management: Accurately processed guest payments, performed daily audits, and ensured financial accountability.
- Administrative Support: Maintained accurate records, communicated shift information effectively, and collaborated with management on inventory.
Wellness Desk Attendant & Spa Supervisor
Rush Creek Lodge & Spa
05.2023 - 02.2024
- Guest Experience: Created a welcoming spa environment, exceeded guest expectations through attentive service, and successfully engaged with both guests and staff.
- Team Leadership: Led and supported the spa team, overseeing staff tasks, and ensuring a positive and productive work environment.
- Operational Excellence: Efficiently managed spa operations, including scheduling, check-in/out, retail sales, and spa maintenance.
- Customer Service: Provided efficient and friendly service at the front desk, enhancing overall guest satisfaction.
Camp Host
Hodgdon Meadow Campground
04.2023 - 07.2023
- Campground Operations: Assisted Rangers with campground operations at the entrance kiosk.
- Visitor Services: Greeted visitors, provided information on campground rules, safety advisories, and local attractions.
- Campground Enforcement: Conducted campground checks to ensure compliance with regulations.
- Ranger Support: Provided information to Rangers on campground conditions, visitor use, and safety concerns.
- Emergency Response: Contacted dispatch for law enforcement or medical assistance as needed.
Camp Host
Gold Bluffs Beach Campground
08.2022 - 01.2023
- Visitor Services: Greeted campers, provided information on campground rules, and answered various questions.
- Sales: Sold firewood for the Redwoods Conservancy.
- Campground Enforcement: Conducted campground checks to ensure compliance with regulations.
- Ranger Support: Provided critical information to Rangers regarding campground facilities, visitor use, wildlife sightings, and safety concerns.
Receptionist
Seasons Salon Spa
06.2019 - 03.2020
- Client Services: Greeted clients, offered refreshments, and ensured smooth transitions to their respective appointments with stylists, masseuses, and estheticians.
- Front Desk Management: Efficiently managed front desk operations, including answering phone calls, scheduling appointments, and providing excellent customer service.
- Inventory Control: Maintained accurate inventory of Aveda and DoTerra products, processed incoming orders, and restocked shelves.
Receptionist
Albrektson & Shumate LLP
03.2017 - 05.2019
- Office Management: Demonstrated strong organizational and time management skills by effectively opening the office, managing daily communications, and preparing essential materials for legal professionals.
- Client Services: Provided excellent customer service by warmly greeting clients, offering refreshments, and ensuring a smooth and professional client experience.
- Administrative Proficiency: Proficient in managing multiple phone lines, scheduling appointments, and preparing all necessary appointment-related materials.
- Records Management Expertise: Demonstrated strong attention to detail and accuracy in retrieving, processing, and maintaining client files and records.
- Logistics Management: Effectively managed all aspects of office logistics, including efficient handling of incoming and outgoing mail.
Referral Coordinator
Valiant Medical Group
04.2016 - 03.2017
- Patient Scheduling & Coordination: Answered multiple phone lines, scheduled and confirmed patient appointments, and ensured efficient patient flow.
- Insurance Verification & Referral Management: Assembled patient information, obtained insurance authorizations, and coordinated referrals with insurance companies to ensure timely approvals.
- Patient Support & Advocacy: Provided comprehensive patient support by assisting with healthcare system navigation, including interpreter services, transportation, and prescription assistance.
Education
California Notary Public -
10.2022
Commission #2263706
Associate of Science - Paralegal Studies
02.2021
Skills
Administrative Skills: * Administrative Support * Front Desk Management * Reservation Systems
Business Skills: * Customer Service * Guest Services * Medical Scheduling * Property Management * Problem-solving
Communication & Interpersonal Skills: * Active Listening * Excellent Communication (Oral & Written) * Guest Relations * Phone & Email Etiquette
Financial Skills: * Cash Handling * Credit Card Processing
Hospitality Services
Professional Skills: * Detail-Oriented * Organized * Time Management
Software Proficiency: * Microsoft Office Suite * POS Systems (AdvEnt, Boulevard, Cerner Etreby, InnSight, Symphony) * QuickBooks * Time Matters
Certification
California Notary Public, 2263706, 10/01/18, 10/31/22
Awards & Recognition
- Rush Creek Lodge Mountain Mover - November 2023 “ The Spa has been absolutely slammed recently and Jennifer has been hard at work, holding down the fort. Her commitment to a quality guest experience coupled with her dedication to supporting the team deserves praise!”
- World Spa Awards "California's Best Wellness Retreat" - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent - Yosemite Westgate Lodge, Buck Meadows & Sugar Pine Ranch
04.2024 - 11.2024
Wellness Desk Attendant & Spa Supervisor - Rush Creek Lodge & Spa
05.2023 - 02.2024
Camp Host - Hodgdon Meadow Campground
04.2023 - 07.2023
Camp Host - Gold Bluffs Beach Campground
08.2022 - 01.2023
Receptionist - Seasons Salon Spa
06.2019 - 03.2020
Receptionist - Albrektson & Shumate LLP
03.2017 - 05.2019
Referral Coordinator - Valiant Medical Group
04.2016 - 03.2017
Riverside City College - Associate of Science, Paralegal Studies
California Notary Public, 2263706, 10/01/18, 10/31/22
- California Notary Public,
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