Jennifer Decker

• Delivered safe, efficient transportation services to support customer mobility needs for diverse clientele.
• Interpreted GPS guidance and navigation tool directions to select efficient routes for travel-time optimization.
• Maintained customer satisfaction by coordinating effective customer communications and resolving issues promptly.
• Supported onboarding of new drivers by sharing best practices for service excellence.
• Sustained service quality for over 100 clients, ensuring 100% accuracy on stops.

• Verified patient insurance coverage within processed insurance claims to maintain billing accuracy.
• Reviewed and maintained explanation of benefits (EOB) documentation to ensure clear patient understanding.
• Directed patient communications for billing questions and processed account update requests to deliver timely patient support and strengthen satisfaction.
• Coordinated remote availability, communication, and task execution to support daily team operations.
• Managed 50 customer calls a day with 95% completion.

• Managed client health insurance coverage and benefits inquiries by providing accurate information and support.
• Managed account updates and scheduled medication deliveries to enhance client satisfaction outcomes.
• Ensured HIPAA-compliant operations while providing professional, empathetic phone support to support customer trust and reliability.
• Provided remote client support by coordinating communication and service execution remotely.
• Resolved customer inquiries efficiently through various communication channels.
• Managed over 40 calls at 70% completion.

• Processed customer orders, service requests, and cancellations while maintaining order details accuracy.
• Customer orders, service requests, and cancellations were processed efficiently. Order details were verified for accuracy before completion.
• Performed precise data entry in customer databases and maintained up-to-date contact records.
• Managed email correspondence, maintained prepared document filing, and supported day-to-day general administrative functions.
• Worked remotely supporting team objectives through ongoing coordination and task execution.
• Worked effectively in fast-paced environments.
• Managed over 50 customer calls at a 90% completion.

• Managed high volume inbound client calls for equipment inquiries.
• Verified record and account details for completeness and correctness through regular checks and audits.
• Investigated accounts equipment questions and missing shipment reports, then provided client resolutions.
• Provided remote client assistance and managed inquiries to support client service.
• Educated clients on benefits options and eligibility criteria.
• Managed over 50 calls with 90% completion.

Completed courses in Introduction to Phlebotomy, Venipuncture Techniques, Capillary Puncture Techniques, Laboratory Procedures and Equipment, and Vitals as part of Certification in CMA program.

• 3.8 GPA

Completed courses in Introduction to Medical Billing, Medical Terminology, HIPPA compliance, Insurance verification and EMR systems.

• Dean's List [First Semester 2023]
• 3.9 GPA