Jennifer Deerwester
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Always enthusiastic to show up for work and learn new things.
Overview
6
6
years of professional experience
Work History
Cashier
OO Gas N Go
03.2020 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
Team Member
Pizza Hut
09.2019 - 03.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Hostess/Kitchen Prep Cook
Bob Evans
10.2019 - 02.2020
- Trained and assisted new kitchen staff members.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Contact Center Representative
Continuum
04.2019 - 09.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
Manager
Papa Johns
06.2017 - 04.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
Education
High School Diploma -
Pendleton Heights High School
Pendleton, IN05.2017
Skills
- Time Management Skills
- Customer Support
- Customer Communication
- Problem-Solving Skills
- Providing Customer Support
- Performance Improvement
- Calm and Professional Under Pressure
- Creative Solutions
- Answering Questions
- Resolving Issues
- Logging Call Information
- Verbal and Written Communication
Personal References
OO Gas N GO: Jason Onken; phone number- (317)514-4337 email- Jason@oogasngo.com
James Onken: phone number- (317)339-3567 email- James@oogasngo.com
Continuum: Kris-Anne Ferguson; phone number- (270)256-3188 email- Wishesarehorses3267@gmail.com
Pizza Hut; Angie Freeman; phone number- (765)602-5250 email- ilovebears66@yahoo.com
Timeline
Cashier
OO Gas N Go
03.2020 - Current
Hostess/Kitchen Prep Cook
Bob Evans
10.2019 - 02.2020
Team Member
Pizza Hut
09.2019 - 03.2020
Contact Center Representative
Continuum
04.2019 - 09.2019
Manager
Papa Johns
06.2017 - 04.2019
High School Diploma -
Pendleton Heights High School