Jennifer DeLaCruz
Orlando,FL
Summary
Experienced RN Manager with over 20 years of expertise in strategic planning, budget management, and policy implementation. Skilled in recruiting, mentoring, and collaborating with senior leadership to drive departmental success and growth. Proficient in overseeing processes and procedures while providing continuous support and mentorship to staff. Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager, Intake and Scheduling
AdventHealth Home Care
Orlando , FL
2023.09 - Current
- Strategic planning for market growth/opportunity, manage overall department/budget, referral volume
- Collaborate, create and implement policy and procedures, develop standards for the division
- Recruit, hire, onboard
- Collaborate with senior leadership on a daily/weekly/monthly cadence
- Provide support, mentorship
- Oversee referral process, PDGM diagnosis, face to face attestation and authorization for billing
Manager, Post-Acute Care Coordination for Home Care
AdventHealth Home Care
Orlando , FL
2021.02 - 2023.09
- Travel between 8 Central Florida Hospitals collaborating with care management leadership, internal homecare managers on a weekly/monthly cadence
- Evaluate performance,volume, productivity
- Recruit, hire, onboard
- Provide support and coverage to frontline team
Post-Acute Care Coordinator (PACC)
Alternate Solutions Health Network
Orlando , FL
2017.06 - 2021.02
- Company Overview: (Joint Venture with AdventHealth)
- Participate in hospital care conferences alongside care management and clinical team for discharge planning
- Identify patients home care eligibility, review of insurance eligibility and clinical documentation
- Coordinate health care services as ordered by physician, review of the ongoing clinical status to assist in the discharge timeline
- Ensure complete coordination of all ancillary services arranged for post acute discharge needs
Community Care Liaison- Per Diem RN Marketing
Hand in Hand Home Care Solutions- Private Duty Home Care
Winter Park , FL
2017.01 - 2017.06
- Developed key relationships with healthcare providers including hospitals, physician groups and individual medical facilities
- Involvement in Networking, Community Relations, Health Fairs and Special Events
- Prospecting, approaching, developing rapport to finding needs and wants then presenting care opportunity with regular follow up
RN Case Manager
Home Health Care of Florida
Winter Park , FL
2014.11 - 2017.06
- Performed comprehensive assessments for start of care/resumption of care/recertification, oasis documentation
- Provided compassionate care, disease process/medication management instruction, skilled nursing care including high acuity trach/wound/ostomy/phlebotomy/IV therapy and safety evaluation in the home
- Referred disciplines including PT, OT, ST and MSW as appropriate and collaborated for management of disciplines
Critical Care PCU RN
Florida Hospital (AdventHealth) East Orlando
Orlando , FL
2003.07 - 2014.03
- Provided high-quality nursing care to acutely ill patients on a ICU step down Adult PCU, Cardiac Care Unit and pre and past cardiac cath, multisystem
- Performed care requiring critical thinking, specialized knowledge, and nursing skills based on the application of the nursing process
- Coordinated and collected physiologic monitoring data and communicated with physicians, and collaborative staff
- Performed ongoing assessment according to unit policy and documented assessment in compliance with hospital policy in EMR
- Collaborated with multidisciplinary team to coordinate and plan provision of patient care
- Relief charge nurse, resource for staff, preceptor for new graduate and returning staff nurses, offering support and guidance to promote competent, safe, and efficient care
Education
Associate -
Hudson Valley Community College
Skills
- Lean Six Sigma Green Belt
- Microsoft Office
- Policy Implementation
- Staff Development
- Marketing
- Strategic Planning
- Business Development
- Staff Management
- Performance Evaluations
- Staff Training and Development
- EPIC
- HCHB
- Oasis
- Customer Service
- BLS
- Direct Supervision
- Project Management
- Acute Care
- In-Home
- Travel
- Patient Care
- Performance Management
Certification
- Registered Nurse (RN), Florida, 9206390
- Basic Life Support (BLS) Certification
Personal Information
Title: RN Manager
Timeline
Manager, Intake and Scheduling
AdventHealth Home Care
2023.09 - Current
Manager, Post-Acute Care Coordination for Home Care
AdventHealth Home Care
2021.02 - 2023.09
Post-Acute Care Coordinator (PACC)
Alternate Solutions Health Network
2017.06 - 2021.02
Community Care Liaison- Per Diem RN Marketing
Hand in Hand Home Care Solutions- Private Duty Home Care
2017.01 - 2017.06
RN Case Manager
Home Health Care of Florida
2014.11 - 2017.06
Critical Care PCU RN
Florida Hospital (AdventHealth) East Orlando
2003.07 - 2014.03
Associate -
Hudson Valley Community College
- Registered Nurse (RN), Florida, 9206390
- Basic Life Support (BLS) Certification
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