Jennifer De La Cruz
Ogden,UT
Summary
Attentive professional experienced in guiding and motivating quality talent. Well versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Assistant Manager | New Store Opening Team
Panda Restaurant Group
Ogden, UT
06.2025 - Current
- Handled hiring and onboarding processes, including application review, interviews, candidate selection, job offers, paperwork, and training. Hired and onboarded 5 employees in past 6 months and promoted 4 employees in past 12 months.
- Build and manage weekly schedules, approve availability and time off requests, adjust coverage, monitor overtime, and plan labor around sales and staffing targets.
- Monitor food usage variance against the company target of -0.5% to +0.5% and manage staffing against company labor expectations while maintaining service and operating standards.
- Assisted with setup, hiring, staffing, and training for 2 new store openings, training over 60 associates in food safety and company standards.
- Shared responsibility for daily operations with another Assistant Manager during absence of General Manager, resulting in store ranking #1 company wide in People, Guest, and Finance and achieving 99% EcoSure audit score.
Shift Leader | New Store Opening Team
Panda Restaurant Group
Magna, Utah
01.2023 - 05.2025
- Led shifts for a 30 person team, assigning responsibilities and coordinating daily operations and service priorities.
- Adjusted staffing and team priorities during peak periods to maintain service efficiency and operational flow.
- Handled opening and closing procedures, cash handling, and daily operational requirements.
- Trained and coached team members on customer service, food quality, safety, and company standards.
- Supported regional training and new store readiness, developing new Assistant Managers and General Managers at training leader store.
Crew Member
Cupbop Korean BBQ
West Valley City, UT
05.2022 - 02.2023
- Prepared orders per portion standards to ensure quality and speed of service.
- Trained new crew members in consistent food preparation techniques to maintain service standards.
Education
Bachelor of Science - Business Administration
Salt Lake Community College
West Valley City, UT 08.2026 - 10.2026
Cyprus High School
Magna, Utah06-2023
Skills
- Hiring & Onboarding
- Employee training
- Staff development
- Labor Planning
- Food safety standards
- Schedule planning
- Staff Scheduling
- Multi-location management
- Inventory Management
- Excel
- Microsoft Office
- POS Systems
Certification
- ServSafe (valid through June 2028)
- Food Handler Certification
- Driver's License
Timeline
Bachelor of Science - Business Administration
Salt Lake Community College
08.2026 - 10.2026
Assistant Manager | New Store Opening Team
Panda Restaurant Group
06.2025 - Current
Shift Leader | New Store Opening Team
Panda Restaurant Group
01.2023 - 05.2025
Crew Member
Cupbop Korean BBQ
05.2022 - 02.2023
Cyprus High School