Jennifer Delfosse
Oshkosh,WI
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
20
20
years of professional experience
Work History
Winnebago County Drug Court Coordinator/Case Manager
Winnebago County
2007.01 - Current
- Performed assessments and evaluations in order to determine appropriate services for each client
- Selected and compiled relevant information in order to connect clients to appropriate services
- Maintain confidential case management notes/documentation.
- Cultivated positive relationships with others in the community and worked extensively with various teams of professionals
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Developed and implemented comprehensive case management plans to address client needs and goals
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
- Monitored clients' progress and tracked client services to provide crisis interventions
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing
- Provided leadership, guidance and support to staff members
- Collaborated with community members to develop and implement service initiatives
- Collaborated with an interdisciplinary team to determine timely delivery of services
- Developed and implemented safety plans for clients at risk of harm to provide protection
- Utilized trauma-informed approach to promote healing and empowerment for clients
- Evaluated treatment plans against individual goals and healthcare standards
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Monitored program performance and outcomes for successful delivery of services
- Participated in community events to promote services and engage with public
- Partnered with local organizations to expand access to social and community services
Substance Abuse Counselor
Blandine House
2004.01 - 2007.01
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Kept accurate and detailed records to track and document client progress.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Monitored client progress to make necessary adjustments for client success.
- Developed individual treatment goals based on history and diagnosis.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Supported aftercare planning for continued recovery after treatment.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Coordinated referrals for addiction services based on individual client needs and preferences.
Education
Masters of Arts in Counseling -
Lakeland University
Neenah11.2009
Bachelor of Science in Human Services -
University of Wisconsin Oshkosh
Oshkosh01.2007
Associate of Science - Alcohol And Other Drug Abuse Counseling
Fox Valley Technical College
Appleton05.2005
Skills
- Ability to connect with individuals and pair their needs to services
- Treatment Planning
- Case Planning
- Very strong sense of group work
- Detail oriented and efficient
- Strong focus on networking
- Flexible and adaptable
- Patient Assessments
- Progress Evaluation
- Interdisciplinary Collaboration
- Preparing for court
- Court documents
- Court processes
- Drug results
Accomplishments
Hero Award Recipient, 2020-2021
Activities
- Active participant in the Winnebago County Drug and Alcohol Coalition – ending in 2016
- Assisted in developing the Drug Court mentor group for the Drug Court Program.
- Promoted from Case Manager to Coordinator of the Drug Court Program.
- Utilized in many different areas including CCS services and performing IDP assessments.
- Certified as a Substance Abuse Counselor in the State of Wisconsin.
- Recipient of the "Hero Award" in 2021 from the Wisconsin Association of Treatment Court Professionals (1 of 5 selected in the entire state).
Timeline
Winnebago County Drug Court Coordinator/Case Manager
Winnebago County
2007.01 - Current
Substance Abuse Counselor
Blandine House
2004.01 - 2007.01
Masters of Arts in Counseling -
Lakeland University
Bachelor of Science in Human Services -
University of Wisconsin Oshkosh
Associate of Science - Alcohol And Other Drug Abuse Counseling
Fox Valley Technical College
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