Summary
Overview
Work History
Languages
Timeline
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Jennifer Delgado

Grove City,OH

Summary

Skilled facilitator with proven expertise in guiding groups to achieve their goals. Strong focus on team collaboration and adaptability to changing needs. Reliable in creating impactful solutions through effective communication, conflict resolution, and strategic planning. Known for fostering positive environment and driving results.

Overview

15
15
years of professional experience

Work History

Certified Facilitator

DHL Supply Chain
01.2023 - Current
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Identified areas in need of improvement and implemented solutions.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.

Human Resources

DHL Supply Chain
03.2015 - 01.2023
  • Started as a Human Resources Representative and demonstrated consistent growth with multiple promotions.
  • Established strong relationships with key stakeholders to foster collaboration across departments and functions.
  • Promoted diversity and inclusion within the workplace, creating an equitable environment for all employees.
  • Created open lines of communication between HR department and employees for timely resolution of issues or concerns.
  • Provided ongoing support to managers in areas such as performance management, conflict resolution, and coaching techniques.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

Area Manager

Premier Employee Solutions
04.2013 - 03.2015
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.

Human Resources Manager

Worldwide Business Services
11.2010 - 03.2013
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Organized and led staff orientation programs and training to promote collaboration.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Certified Facilitator

DHL Supply Chain
01.2023 - Current

Human Resources

DHL Supply Chain
03.2015 - 01.2023

Area Manager

Premier Employee Solutions
04.2013 - 03.2015

Human Resources Manager

Worldwide Business Services
11.2010 - 03.2013

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Jennifer Delgado