Jennifer Delgado
Grove City,OH
Summary
Skilled facilitator with proven expertise in guiding groups to achieve their goals. Strong focus on team collaboration and adaptability to changing needs. Reliable in creating impactful solutions through effective communication, conflict resolution, and strategic planning. Known for fostering positive environment and driving results.
Overview
15
15
years of professional experience
Work History
Certified Facilitator
DHL Supply Chain
Westerville, OH
01.2023 - Current
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Human Resources
DHL Supply Chain
Westerville, OH
03.2015 - 01.2023
- Started as a Human Resources Representative and demonstrated consistent growth with multiple promotions.
- Established strong relationships with key stakeholders to foster collaboration across departments and functions.
- Promoted diversity and inclusion within the workplace, creating an equitable environment for all employees.
- Created open lines of communication between HR department and employees for timely resolution of issues or concerns.
- Provided ongoing support to managers in areas such as performance management, conflict resolution, and coaching techniques.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Instructed senior leaders on appropriate employee corrective steps.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Area Manager
Premier Employee Solutions
Columbus, OH
04.2013 - 03.2015
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Human Resources Manager
Worldwide Business Services
Groveport, OH
11.2010 - 03.2013
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Organized and led staff orientation programs and training to promote collaboration.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Facilitator
DHL Supply Chain
01.2023 - Current
Human Resources
DHL Supply Chain
03.2015 - 01.2023
Area Manager
Premier Employee Solutions
04.2013 - 03.2015
Human Resources Manager
Worldwide Business Services
11.2010 - 03.2013