Jennifer Dellerba
Pompton Lakes,NJ
Summary
Strategic and client-focused Account Manager with over 15 years of experience delivering exceptional service and operational excellence in the healthcare and insurance sectors. Proven ability to manage complex client relationships, lead cross-functional teams, and drive retention and satisfaction across large books of business. Adept at translating client needs into actionable solutions, presenting performance metrics, and implementing benefit programs with precision and care. A trusted advisor known for proactive communication, problem-solving, and a deep understanding of benefit plan design and execution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Aetna, a CVS Health Company
07.2007 - 07.2025
- Managed day-to-day relationships for five Fortune 500 clients, ensuring superior service delivery across benefit plans and product offerings for 115,000+ members.
- Led cross-functional collaboration to execute benefit changes, product upsells, new group implementations, and escalated issue resolution with precision and timeliness.
- Conducted regular client meetings to present operational performance metrics, driving satisfaction, retention, and upsell opportunities.
- Directed internal implementation teams to ensure seamless onboarding of new groups and products, meeting strict timelines and quality standards.
- Delivered strategic consultation and preventative analysis to clients and consultants, aligning service delivery with business goals.
- Partnered with Account Directors to anticipate client needs, leveraging tools and technology to exceed expectations.
- Spearheaded quarterly and annual utilization reviews, identifying trends and opportunities to enhance client outcomes and profitability.
- Recognized leader in organizational initiatives: Metro NY/NJ Management Committee Senior Advisor, Wellness Ambassador, Excellence Awards voting member, Microsoft Teams Champion, and Account Management Mentor.
Education
Bachelor of Science - Business Administration
Montclair State University
Montclair, NJSkills
- Client Relationship Management
- Benefit Plan Administration
- Cross-Functional Team Leadership
- Operational Performance Analysis
- Strategic Consultation & Issue Resolution
- New Group & Product Implementation
- Upsell & Retention Strategy
- Performance Metric Reporting
- Project Management & Execution
- Healthcare & Insurance Expertise
- Internal Collaboration & Stakeholder Engagement
- Technology-Driven Service Delivery
Certification
Life, Health, Certification State of New Jersey
Timeline
Senior Account Manager
Aetna, a CVS Health Company
07.2007 - 07.2025
Bachelor of Science - Business Administration
Montclair State University
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