Jennifer Del Palacio
El Paso
Summary
Highly motivated and accomplished 25-year-old female with 7+ years of professional experience. Experience in high-paced environments. Able to follow directions precisely and learn new roles quickly. Strong drive with excellent interpersonal, communication, and team-building skills. Great ability to solve problems, as well as an excellent history of working well with other team members to achieve team objectives. I am seeking to leverage my skills and experience to contribute effectively to any environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Farmers Insurance Agency
04.2025 - Current
- Developed customized insurance plans to meet client needs and enhance satisfaction.
- Implemented effective marketing strategies to attract new clients and expand market reach.
- Conducted regular training sessions, fostering skill development and product knowledge.
- Educated clients on coverage options, enhancing understanding of insurance products.
Life Insurance Agent
New York Life Insurance Co
11.2024 - 03.2025
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Universal Experience Representative
FIRST LIGHT CREDIT UNION
08.2023 - 12.2024
- Expanded expertise as a floater, undergoing comprehensive training in various teller responsibilities, contributing to a versatile skill set within the credit union environment
- Developed proficiency in managing new Interactive Teller Machines (ITMs), showcasing adaptability and technical skills in financial technology.
- Enhanced company reputation by providing exceptional customer service and support.
- Collaborated with team members to achieve monthly targets.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Branch Supervisor
FIRST CONVENIENCE BANK
08.2021 - 08.2023
- Ensured exceptional customer service by promptly resolving escalated issues and maintaining high customer satisfaction levels
- Additionally, led and managed the branch to achieve goals and objectives while maintaining efficient cash-handling procedures
- Promoted and cross-sold banking products and services, leading to increased revenue and improved customer retention among existing and new customers
- Achieved and surpassed branch sales targets, contributing to overall business growth
- Trained and mentored team members to enhance sales techniques and performance.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
Beauty Advisor
SALLY BEAUTY
08.2018 - 06.2021
- Proactively engaged with customers, providing personalized beauty consultations and product recommendations to meet their specific needs and preferences
- Assisted in managing store inventory, tracking stock levels, and ensuring adequate product availability
- Worked closely with colleagues, fostering a positive and collaborative team environment to achieve shared goals.
Education
BACHELOR OF SCIENCE IN INDUSTRIAL AND SYSTEMS ENGINEERING -
University of Texas at El Paso
Skills
- Financial analysis
- Bilingual
- Customer Service
- Interpersonal Skills
- Fast-Learner
- Risk Assessment
- Sales and Cross-Selling
- Time Management
- Adaptability
- Problem-Solving
- Multitasking
- Insurance policy sales
Certification
- Licensed Insurance Agent - TX Department of Insurance.
Languages
English
Spanish
Timeline
Life Insurance Agent
Farmers Insurance Agency
04.2025 - Current
Life Insurance Agent
New York Life Insurance Co
11.2024 - 03.2025
Universal Experience Representative
FIRST LIGHT CREDIT UNION
08.2023 - 12.2024
Branch Supervisor
FIRST CONVENIENCE BANK
08.2021 - 08.2023
Beauty Advisor
SALLY BEAUTY
08.2018 - 06.2021
BACHELOR OF SCIENCE IN INDUSTRIAL AND SYSTEMS ENGINEERING -
University of Texas at El Paso
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