Jennifer Dentici
Cleveland,OH
Summary
Professional with proven track record in client relations and care. Strong focus on team collaboration and achieving results. Skilled in problem-solving, communication, and adaptability. Known for reliability and flexibility in meeting changing needs. Ready to make significant impact in client satisfaction and service excellence.
Overview
8
8
years of professional experience
Work History
Client Care Specialist
Nexen Tire America
06.2023 - Current
- Processed client orders via SAP systems both manually and using an EDI system.
- Regularly created reports for customers via Excel.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Interacted with team members across departments to research and resolve customer issues.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
- Collaborated with sales representatives to ensure accurate order entry, pricing, and delivery information.
Customer Service Representative
Leaf Filter
12.2021 - 06.2023
- Acted as first point of contact and set appointments for prospective clients.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized CRM system to track and manage leads, keeping appointments organized.
In-Home Nanny
Various Families
10.2020 - 12.2021
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Aided in cognitive development by incorporating educational games and activities into daily routines.
- Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Office Administrative Assistant
Kuhn's Market
01.2018 - 08.2020
- Facilitated daily store operations by managing opening and closing tasks.
- Executed routine safe audits and lottery tallying.
- Managed the cashiers on shift.
- Engaged customers and provided very high level of service and support.
- Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
Cashier
Kuhn's Market
06.2017 - 01.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor Of Science - Educational Studies
Kent State University
Kent, OH05.2023
Skills
- Customer relations
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Data entry and tracking
- MS word, excel, and outlook
Timeline
Client Care Specialist
Nexen Tire America
06.2023 - Current
Customer Service Representative
Leaf Filter
12.2021 - 06.2023
In-Home Nanny
Various Families
10.2020 - 12.2021
Office Administrative Assistant
Kuhn's Market
01.2018 - 08.2020
Cashier
Kuhn's Market
06.2017 - 01.2018
Bachelor Of Science - Educational Studies
Kent State University
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