Jennifer Derry
Sahuarita,AZ
Summary
Very experienced and motivated customer service & sales associate with several retail related skills. Very sociable & cheerful sales professional who does well in a fast paced work environment and is capable of multitasking.
Overview
6
6
years of professional experience
Work History
Appliance Sales Specialist
The Home Depot
10.2015 - 10.2016
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Answered 20+ appliance specific calls per day
- Scheduled appliance delivery and installs daily
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Relayed information regarding current store promotions, sales and special events to customers while also making sure all promotional sales material stayed UTD.
Special Services Associate
The Home Depot
03.2012 - 10.2015
- Operated cash register and assisted co-workers with complex transactions such as large contractor sales
- Answered and directed 100+ phone calls per day for entire store
- Performed special service desk operations such as answering phones, directing customers within store, teaching scheduled classes for customers, contacting customers to schedule order pick up, filing paperwork, and performing inventory reports on special order items.
- Created, updated and followed up on special custom orders, returns, replacements, customer installs & all online orders for our store location.
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Served as new hire trainer, answering coworkers' questions and encouraging adherence to company policies.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs and achieving several customer service awards.
Sales Assistant
Collective Brands Inc
05.2010 - 02.2012
- Helped customers locate products and checked store system for merchandise at other locations.
- Assisted customers with prompt and polite service in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations and handled up to thousands of dollars per day.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Southgate Anderson High School
Southgate, MI05.2008
Skills
- Operate Cash Register & Electronic Sales
- Merchandise Recommendations
- Product Demonstration
- Customer Service and Assistance
- Answering & Directing Phone Calls
Timeline
Appliance Sales Specialist
The Home Depot
10.2015 - 10.2016
Special Services Associate
The Home Depot
03.2012 - 10.2015
Sales Assistant
Collective Brands Inc
05.2010 - 02.2012
High School Diploma -
Southgate Anderson High School