Jennifer Detillier
Summary
Focused and driven with strong attention to detail. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Optician
Walmart Vision Center
04.2020 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision insurance companies to garner payment for optical services.
- Calibrated seg heights and pupillary distance to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Aided in selection of eyeglass frames based on customer preferences.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Store Manager
Dollar General
08.2015 - 10.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Clinic Director
Care Pregnancy Clinic
08.2013 - 03.2015
- Supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Billing
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Education
Certificate - Medical Billing And Coding
Virginia College
Baton Rouge, LA12.2012
High School Diploma -
Belaire High School
Baton Rouge, LA05.1996
Skills
- Frame Fitting
- Assistive Device Advisory
- Lens Specification Conformance
- Cash Register Operations
- Positive Customer Engagement
- Merchandise Recommendations
- Safety and Cleanliness Standards
- Meeting Sales Goals
- Store Policies and Procedures
- Scheduling Flexibility
- Sales Promotion
- Organization and Time Management
- Knowledge of HIPAA Regulations
- Data Entry
- Billing and Coding
- Answer Telephones
- CPT Coding
- Front-Office Operations
- General Office Skills
Timeline
Optician
Walmart Vision Center
04.2020 - Current
Store Manager
Dollar General
08.2015 - 10.2019
Clinic Director
Care Pregnancy Clinic
08.2013 - 03.2015
Certificate - Medical Billing And Coding
Virginia College
High School Diploma -
Belaire High School