Jennifer Diamond
Bay Shore,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
East Islip Animal Hospital
08.2020 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Medical Transcriptionist
Dr. Thomas Davies, DPM
11.2018 - 03.2020
- Transcribe dictation and edit results
- Place notes in patient charts
- Maintain and organize patient charts
Cashier
Best Market
01.2017 - 01.2018
- Provide customer service
- Process grocery orders
- Process customer payment
Education
No Degree - Liberal Arts And Sciences
Suffolk County Community College
Selden, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Client relations
- Professional telephone demeanor
- Scheduling
- Call management
- Product knowledge
- Microsoft Office Suite
- Documentation
- Prioritization
- Quality control
- Assertiveness
Timeline
Customer Service Representative
East Islip Animal Hospital
08.2020 - Current
Medical Transcriptionist
Dr. Thomas Davies, DPM
11.2018 - 03.2020
Cashier
Best Market
01.2017 - 01.2018
No Degree - Liberal Arts And Sciences
Suffolk County Community College
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