Jennifer Diaz Aragon
Chicago Ridge,IL
Summary
Dedicated Human Services Caseworker at Illinois Department of Human Services, enhancing client welfare through effective communication and problem-solving aptitude. Equipped with strong willingness to learn and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Human Services Caseworker
Illinois Department of Human Services
10.2019 - Current
- Receives and assists customer to provide public assistance services available through Illinois Department of Human Services, such as Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF).
- Interviews applicants for services and supports application completion as necessary.
- Describes procedures, requirements, and benefits to clients and interested parties.
- Manages public assistance caseload by performing casework duties in all categories of assistance.
- Serves as part of a public assistance delivery network to verify clients are receiving appropriate service and support as well as achieving welfare-to work goals.
- Performs other agency related duties as required or assigned.
Supported Living Assistant
Clearbrook
08.2019 - 10.2020
- Provided support and service to clients with intellectual disabilities living in their natural home environment.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude.
- Promoted skill development and community integration
Care Provider
Maryville Academy
08.2019 - 10.2019
- Followed all policies and procedures for the Unaccompanied Minors Program
- Provided consistent supervision of youth and assisted with daily living needs to maintain self-esteem and general wellness.
- Promoted social, emotional, and physical health through diverse activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided emotional support and guidance to children during difficult times.
- Completed all required logs, forms, and reports.
Education
Bachelor of Arts - Criminology, Law, & Justice
University of Illinois At Chicago
Chicago, IL05.2019
Associate of Arts - Criminal Justice
Harold Washington Community College
Chicago, IL05.2017
Skills
- Problem-solving aptitude
- Effective Communication
- Analytical Thinking
- Adaptability and Flexibility
- Continuous Improvement
- Task Prioritization
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Human Services Caseworker
Illinois Department of Human Services
10.2019 - Current
Supported Living Assistant
Clearbrook
08.2019 - 10.2020
Care Provider
Maryville Academy
08.2019 - 10.2019
Bachelor of Arts - Criminology, Law, & Justice
University of Illinois At Chicago
Associate of Arts - Criminal Justice
Harold Washington Community College