Anitra Jeter

• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
• Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
• processed Long Term Care medical applications for facilities.
• Maintain eligibility.
• Ensure facilities receive payment by data entry.

• Described procedures, requirements, and benefits to clients and interested parties.
• Kept and established comprehensive case files to support proper documentation and record retention.
• Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
• Assessed barriers, strengths and needs of each family and worked quickly to remediate.
• Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
• Interviewed applicants for services and supported application completion as necessary.
• Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
• Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
• Developed and maintained strong relationships with community resources for successful referrals.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Documented client progress and activities in accordance with agency policies and procedures.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Collaborated inter-departmentally to assist with workflow and gather reports and data.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Drafted common document templates to reduce time spent creating documents from scratch.
• unit Timekeeper

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Verified medical insurance benefits.
• Adjusted medical provider claim payments.
• Researched medical claims to provide correct payments.

Educated and enrolled clients about the Affordable Care Act.

• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Followed up with insurance companies for payment on client accounts.

• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Collaborated with managers to identify and address employee relations issues.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.