JENNIFER DILLARD
Saint Louis,MO
Summary
Sales Associate delivering customer service, product guidance, and point-of-sale support while resolving 30+ customer issues per month in busy retail settings. Builds basket size through cross-selling, promotion explanation, sales expertise, and attentive issue resolution while keeping transactions accurate and floor standards consistent. Strengthens the shopping experience through visual displays, signage, and steady teamwork during changing store demands.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Insurance Agent
Globe Life
05.2026 - Current
- Explain policy options clearly to help customers compare coverage and make informed decisions.
- Follow up on leads promptly to keep prospects engaged and move conversations toward enrollment.
- Review application details carefully to support accurate submissions and reduce avoidable delays.
- Respond to customer questions with a professional tone and helpful, solution-focused communication.
- Build rapport with customers by listening closely and tailoring conversations to their needs.
- Handle objections calmly to keep conversations productive and support stronger customer trust.
Sales Ambassador
Clear
01.2026 - 05.2026
- Greeted customers and guided them to products based on store needs and current promotions.
- Handled checkout tasks accurately using POS systems and followed store payment procedures.
- Maintained a clean and organized sales floor to support an efficient shopping experience.
- Set up promotional displays to highlight featured products and support daily sales goals.
- Answered customer questions about products, pricing, and store policies in a professional manner.
- Worked with teammates to keep service moving during busy periods and team transitions.
- Resolved minor customer concerns by listening carefully and offering practical solutions.
Retail Sales Associate
Torrid Clothing Store
11.2022 - 01.2026
- Convert customer interactions daily into purchases through clear promotion explanations and sales guidance.
- Explain promotions and product opportunities to customers to support larger purchases and stronger conversion.
- Deliver customer service that follows store standards, minimizes shrinkage, and supports a reliable shopping experience.
- Share customer service ideas with teammates to resolve issues and exceed team goals during busy sales periods.
- Create visually appealing displays and signs that direct attention toward featured merchandise and encourage buying decisions.
- Cross-sell products and use customer feedback to adjust recommendations and strengthen the in-store experience.
Catering Coordinator
Crumbl Cookies
02.2022 - 11.2022
- Support customers with food selection, inquiries, and customization requests to guide accurate order placement.
- Maintain event records and customer request details to keep catering orders organized and traceable.
- Train new employees on core duties and daily workflow expectations.
- Collaborate closely with team members to deliver consistent, high-quality service during busy catering periods.
- Coordinate customer orders from intake to completion, balancing communication, customization, and deadline management.
Retail Key Holder
Pandora Jewelry
04.2021 - 12.2021
- Support guest interactions by greeting shoppers promptly and asking open-ended questions to identify needs.
- Built rapport with shoppers through positive, attentive service and communication tailored to individual buying needs.
- Opened and closed the store using keys and alarm codes while following loss prevention procedures.
- Balanced point-of-sale drawers and the safe, then completed bank deposits with accuracy and attention to detail.
- Used company selling and communication techniques to meet sales goals and support customer loyalty programs.
- Maintained an organized sales floor and supported visual merchandising and promotional display setup.
Top Seller
Bath & Body Works
11.2015 - 04.2021
- Answered in-person and phone customer questions, resolving complaints and product concerns promptly.
- Recommended products tailored to individual needs while building trusting customer relationships.
- Maintained current knowledge of promotions, exchange guidelines, payment policies, and security practices.
- Served as a resource for coworkers and customers by explaining product, service, and company policies.
- Created and implemented store displays to support merchandising strategy and in-store presentation.
Education
Associate's Degree - Fine Arts
St. Louis Community College
Florissant5 2016
High School Diploma - undefined
Parkway North High School
St. Louis5 2011
Skills
- Customer service
- Sales expertise
- POS system operation
- Visual merchandising
- Promotional display setup
- Cross-selling
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Inventory control
- Loss prevention
- Customer loyalty programs
- Conflict resolution
- Inventory replenishment
- Merchandising strategy
- Sales coaching
Certification
Life & Health Insurance License
Timeline
Insurance Agent
Globe Life
05.2026 - Current
Sales Ambassador
Clear
01.2026 - 05.2026
Retail Sales Associate
Torrid Clothing Store
11.2022 - 01.2026
Catering Coordinator
Crumbl Cookies
02.2022 - 11.2022
Retail Key Holder
Pandora Jewelry
04.2021 - 12.2021
Top Seller
Bath & Body Works
11.2015 - 04.2021
High School Diploma - undefined
Parkway North High School
Associate's Degree - Fine Arts
St. Louis Community College