Jennifer D. Lee
Rock Hill,SC
Summary
Accomplished Counter Manager with 14 years in customer service, adept at executing business plans and achieving sales goals. Proven success in managing consultant development and fostering team performance through effective communication and problem-solving.
Overview
30
30
years of professional experience
Work History
Clinique Counter Manager
Belk Department Store
Rock Hill, USA
01.2002 - Current
- Executes counter business plan and expectations.
- Sets and manages total counter and individual Consultant goals.
- Achieves personal sales goals.
- Create/execute action plans based on market calendar for goal obtainment.
- Executes counter merchandising guidelines.
- Manages Consultant hygiene and image standards.
- Recruits and screens potential Clinique Consultants.
- Manages the orientation and development of Consultants.
- Facilitates coaching between new Consultant and Counter/Market Education Manager.
- Monitors Consultant orientation process.
- Creates and executes development plan with Counter/Market Education Manager for each Consultant.
- Conducts team meetings for on-going communication.
- Uses effective management techniques to retain and motivate Consultants.
Customer Service Associate
Belk Department Store
Rock Hill, USA
01.1997 - 01.2002
- Telephone operator
- Process credit card payments/layaway services
- Conducted all bookkeeping and accounting needs for store
- Daily processing of store deposits
- Conduct markdown and transfers
Education
High School -
Rock Hill High School
Rock Hill01-1997
Skills
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Conflict resolution
Timeline
Clinique Counter Manager
Belk Department Store
01.2002 - Current
Customer Service Associate
Belk Department Store
01.1997 - 01.2002
High School -
Rock Hill High School