Jennifer Dollar
Vancouver,WA
Summary
Proven achiever in customer relationship management and business growth, I excel as a Direct Sales Representative at Columbia Distributing, where my fluency in Spanish and innovative solutions drive repeat business and resolved customer complaints effectively. Recognized as a 2022 Cornerstone winner, I embody strong work ethic and team leadership, ensuring client satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Direct Sales Representative
Columbia Distributing
06.2009 - Current
- Consistently one of the top performing Direct Sales representatives
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Established trust with both clients and co-workers through transparent negotiations, accountability, and strong work ethic.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- 2022 Cornerstone winner
Customer Service Representative
Columbia Distributing
04.1999 - 06.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Became a go-to person for both training new hires and answering questions involving many aspects of the inter workings of Columbia.
- Managed a call queue with an average of 70+ incoming calls a day
Education
Bachelor of Arts - Political Science And Spanish
University of Washington
Seattle, WA06.1994
High School Diploma -
Iberoamerican Cultural Exchange Program
Toluca, Mexico1990
Skills
- Customer Relationship Management
- Business growth and retention
- Customer Advocacy
- Out of the Box solutions
- Fluent Spanish
- Team Leader
- Goal-Oriented
- Account development
- Sales Quota Achievement
Timeline
Direct Sales Representative
Columbia Distributing
06.2009 - Current
Customer Service Representative
Columbia Distributing
04.1999 - 06.2009
Bachelor of Arts - Political Science And Spanish
University of Washington
High School Diploma -
Iberoamerican Cultural Exchange Program