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Motivated hospitality professional with experience in front desk operations, guest services, and sales coordination within a branded environment. Recognized for strong customer relations, adaptability, and the ability to quickly learn new systems and processes, leading to early career advancement. Combines operational knowledge with a proactive approach to supporting sales efforts and delivering seamless guest experiences. Eager to continue growing within the organization and contribute to overall hotel performance.

Results-driven Hospitality Operations Manager with extensive experience in hotel and service operations, team leadership, and guest experience management. Proven track record of leading cross-functional teams, optimizing daily operations, and improving service quality and customer satisfaction by 15–20%. Strong expertise in staff scheduling, service recovery, workflow coordination, and training within fast-paced, multicultural environments.

Dynamic hospitality leader with over 20 years of management experience and a Bachelor’s degree in Hospitality & Tourism Management. Expertise in enhancing guest experiences, fostering service-oriented teams, and streamlining operations for optimal efficiency. Recognized for cultivating positive customer interactions, elevating service standards, and driving performance in high-pressure environments. Committed to delivering exceptional results that align with organizational goals and enhance brand reputation.

Bilingual hospitality professional with experience at Walt Disney World Resort and Universal Orlando Resort, including premium cabana service, food and beverage operations, and high-volume guest service. Skilled in anticipating guest needs, responding to concerns, maintaining clean and guest-ready spaces, following safety and sanitation procedures, and collaborating across teams to deliver memorable experiences. Spanish first language; English proficiency at C2 level.

JENNIFER DONAHUE

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Sales Associate

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Bachelor of Arts (B.A.) - Sociology

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Sales Associate

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Sales Associate

Sales Associate

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Bachelor of Arts (B.A.) - Sociology

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