Jennifer Donnelly
Saco,ME
Summary
Dynamic leader with a proven track record at Birchwoods At Canco, excelling in strategic planning and people management. Spearheaded initiatives that significantly boosted team morale and retention, showcasing exceptional relationship building and operations management skills. Achieved notable improvements in customer satisfaction and operational efficiency, underscoring a commitment to results and excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Resident Experience Director
Birchwoods At Canco
04.2023 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Family Caregiver
Parent
10.2022 - 04.2023
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Collaborated closely with interdisciplinary healthcare teams, integrating recommendations from professionals into comprehensive patient care plans.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
Early Childhood Educator
Self-employeed
04.2013 - 10.2022
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
Business Owner/Operator
Child Life Childcare Center, LLC
03.2013 - 10.2022
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
Education
Associate of Applied Science - Early Childhood Education
Southern Maine Community College
South Portland, MESkills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Staff Management
- Team Leadership
- Relationship Building
- Decision-Making
- Training Management
Languages
French
Native or Bilingual
Timeline
Resident Experience Director
Birchwoods At Canco
04.2023 - Current
Family Caregiver
Parent
10.2022 - 04.2023
Early Childhood Educator
Self-employeed
04.2013 - 10.2022
Business Owner/Operator
Child Life Childcare Center, LLC
03.2013 - 10.2022
Associate of Applied Science - Early Childhood Education
Southern Maine Community College