Ashley Denney
Williamsburg,VA
Summary
Experienced leader with over fifteen years in the health and wellness field, in all age groups; including parks and recreation, healthcare, and senior living. Strong background in guiding teams, managing multiple priorities, setting and achieving strategic objectives. Knowledgeable and dedicated customer service professional. Dependable team player with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and support team growth. Positive attitude, relationship builder, passionate to provide opportunities for everyone to achieve well-being.
Overview
10
10
years of professional experience
Work History
Resident Experience Manager
Williamsburg Landing
04.2022 - Current
- Oversee daily operations of the Resident Services Department, team of 25, including concierge desk, activities, transportation, general store, and feedback software program.
- Improved resident satisfaction by implementing innovative programs and services tailored to their needs; create monthly reports on satisfaction survey to senior leadership.
- Facilitated smooth transitions for new residents by helping them acclimate to the community environment through orientation program, introductions to other residents, and support during the initial settling-in period.
- Streamlined communication channels between residents, management, and staff to ensure timely responses to inquiries and concerns.
- Mentor managers and direct reports for career advancement, communicating feedback and support.
Assistant Director Of Wellness
Williamsburg Landing
09.2018 - 04.2022
- Oversaw the recruitment, hiring, and onboarding process for new employees of the health club and spa, team of 20 direct reports.
- Managed fitness center, classes, indoor and outdoor pools; Pool Operator Certified.
- Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.
- Directed successful implementation of new software system, enhancing data management and operational efficiency for employee wellness.
- Developed three year strategic plans, setting clear objectives and achievable milestones for the department. Examples include employee recharge rooms with new policy for paid wellness breaks.
- Collaborated with HR to integrate wellness initiatives into company culture, boosting morale and productivity; examples include Headspace app and paid incentive program.
- Measured the success of implemented wellness programs through data analysis and reporting, allowing for continuous improvement efforts.
Wellness & Fitness Manager
Warwick Forest Retirement Community
10.2016 - 09.2018
- Marketing and health education: presentations to residents and employees monthly
- Program creation: created and directed an interdisciplinary team of 12 managers
- Completed over 75 coaching sessions with clients in the first year
- Presentation of data and outcomes to research and development teams
- Train and evaluate 10 part-time employees
- Maintained fitness department classes & programs for the indoor pool and fitness center
Fitness Coordinator
Hampton Parks & Recreation
10.2014 - 10.2016
- Supervised four community center fitness center operations, hired instructors, gym attendants, maintained equipment and managed budgets.
- Trained new staff members on gym operations, policies, and procedures, maintaining high standards of professionalism across the team.
- Coordinated and developed new fitness programs to promote outdoor locations; two examples include paddleboard classes and beach yoga sessions.
- Assessed employee performance through regular evaluations, offering constructive feedback for improvement when necessary.
- Prepared and implemented budgets and strategic, operational, purchasing or maintenance plans.
- Organized engaging community events to promote health, wellness, and community partnership.
- Evaluated equipment needs and made strategic purchasing recommendations to optimize facility usage and minimize costs; example includes creation of gym space for new center.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
- Collaborated with health and wellness professionals to create and execute events, seminars, health fairs and workshops on various topics.
- Coordinated and developed fitness center programs, including Zumba, Cycling, Kettle bell, Yoga.
Education
Bachelor's of Science - Exercise Science
Old Dominion University
Norfolk, VA05.2008
Skills
- Bachelors of Science
- Strategic Planning
- Customer Relationship Management
- Team Leadership
- Staff Development
- Problem-Solving
- Organizational Skills
- Microsoft and Google Suite Proficient
- Excellent Communication
- Project Management
- CPR & AED Certified
- AFAA Group Exercise Certified
- Pool Operator Certified
Awards
- International Council of Active Aging Best in Wellness Award, Williamsburg Landing
- Health Promoter of the year, Williamsburg Virginia Chamber of Commerce
- LeadingAge Leadership Academy Fellow
Affiliations
- Hampton Bike & Pedestrian Committee -co-creator, then community member
- Board Member, First Tee Peninsula YMCA
Timeline
Resident Experience Manager
Williamsburg Landing
04.2022 - Current
Assistant Director Of Wellness
Williamsburg Landing
09.2018 - 04.2022
Wellness & Fitness Manager
Warwick Forest Retirement Community
10.2016 - 09.2018
Fitness Coordinator
Hampton Parks & Recreation
10.2014 - 10.2016
Bachelor's of Science - Exercise Science
Old Dominion University