Alejandra Mendez
Irving,TX
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every resident. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Currently an REM at Palmer at Las Colinas under a dual-site Community Manager (476 unit.)
Overview
5
5
years of professional experience
Work History
Resident Experience Manager
Cortland
Dallas, TX
04.2022 - Current
- Assisting in managing a team of 2 LCs and the service team.
- Worked closely to help manage service related issues with Service Manager.
- Created detailed reports for Community Manager regrading daily tasks from team and residents.
- Managed leasing operations, renewals, delinquency, and Kingsley, and Reputation.
- Engage with residents to understand and resolve issues efficiently as they arise.
- Current Renewal Retention since arriving at new community: 54%
- Decreased delinquency from arriving: (June $134,409.76) to (November $80,553.09)
- Increased Reputation Score form 800 to 857.
Leasing Consultant
Cortland
Dallas, TX
06.2021 - 04.2022
- Discover future resident's needs, show them around the community's amenity areas and model homes, and highlight all the benefits. Create added value by anticipating needs and addressing living customer concerns. Built lasting relationships based on my ability to help residents and future residents experience what better living truly means.
Deputy Sheriff
Reno County Sheriff's Office
Hutchinson, KS
06.2019 - 06.2021
- Prepared detailed written reports documenting incident information and investigative activities.
- Patrolled assigned areas to detect suspicious activity and enforce laws and regulations.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
Education
Bachelor of Science - Criminology
Sterling College
Sterling, KS05.2019
Skills
- Customer Service
- Account Management
- Problem resolution
- Organization
- Customer Service
- Team management
- Knowledge of leasing
- Relationship Building
- Time management
- Calm and Professional Under Pressure
Cross Traning Abilities
- Reclass & Accruals
- OPs Tech (Search invoices, approving ROG, creating WTNs, etc.)
- Leasing Goals
- Variance Reports
- P-Card Reconciliationsilition
Timeline
Resident Experience Manager
Cortland
04.2022 - Current
Leasing Consultant
Cortland
06.2021 - 04.2022
Deputy Sheriff
Reno County Sheriff's Office
06.2019 - 06.2021
Bachelor of Science - Criminology
Sterling College