Hanan Alqaraghuli
Dallas
Summary
Results-driven retail manager with proven experience in leading teams, optimizing inventory, and delivering exceptional customer service. Skilled in training staff, improving sales performance and achieving business targets
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Resident Experience Manager
Lantower Residential ( Lease Up community)
Dallas
06.2024 - Current
- Managed resident relations and addressed concerns promptly.
- Coordinated maintenance requests and ensured timely repairs.
- Assisted in contract administration and document preparation.
- Conducted property inspections to maintain quality standards.
- Trained new staff on operational procedures and customer service.
- Take initiative to personally address and resolve resident concerns promptly
- Process invoices and coordinate with vendors for timely service
- Conduct move in orientations and serve as the primary point of contact for new residents
- Lead and track monthly renewal efforts through personalized communication letters and calls
- Enter and maintain accurate, timely data in property management systems, including Entrata and Yardi
- Accept and process rent payments, make deposits, and record all transactions daily
- Keep all community reports current, including notices to vacate, vacancy reports, and activity reports, and share updates with community manager
- Walk vacant units to verify readiness and quality standards before move-in
- Provide exceptional customer service and assist with leasing as needed.
Leasing Manager
L2 Uptown - Lincoln Community
Dallas
06.2023 - 06.2024
- Records of correspondence with and from tenants. Escalate critical issues to property manager Prepare lease paperwork and obtain signatures and first payments from new residents.
- Promote high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contact and follow up with tenants on renewal notices.
- Conduct background checks on applicants.
- Maintain accurate ager to deliver immediate resolution.
- Receive rent payments and track transactions in accounting software.
- Leverage sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Senior Leasing Professional
The 23 Dallas - LMC Community
Dallas
01.2019 - 01.2023
- Records of correspondence with and from tenants.
- Escalated critical issues to property manager Prepare lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responded to concerns, showing units and quickly resolving issues.
- Contact and follow up with tenants on renewal notices.
- Conducted background checks on applicants.
- Maintained accurate ager to deliver immediate resolution.
- Received rent payments and tracked transactions in accounting software.
- Leveraged sales and marketing strategies to increase traffic, maintained closing ratios and exceed leasing goals.
Customer Service Representative
Envoy Airlines
Irving
12.2017 - 10.2018
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Tracked leads using CRM software and followed up with interested parties.
- Assisted customers with flight reservations and itinerary changes.
- Resolved passenger inquiries and complaints effectively and courteously.
- Coordinated with team members to ensure smooth check-in processes.
- Utilized reservation systems to manage bookings and updates efficiently.
- Educated travelers on airline policies, procedures, and services offered.
- Monitored flight schedules and communicated changes to passengers promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Cosmetic Beauty Advisor
Dior Cosmetics
Dallas
05.2017 - 10.2017
- Built staff teams, directed team leadership and monitored team processes and performance.
- Attracted new clients through brand promotion and sales marketing practices.
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Maintained records related to sales and placed special orders for desired items.
Education
PMP - Project Management
Project Management Institute
03.2026 - 04.2026
Bachelor Of Arts - Language Interpretation And Translation
The University of Texas At Arlington
Arlington, TX 08.2011 - 05.2014
Skills
- Customer Service
- Communication Skills
- Team Leadership
- Problem Solving
- Time Management
- Organization & Multitasking
- Conflict Resolution
- Sales & Negotiation
- Attention to Detail
- Adaptability
Languages
- English, Native/ Bilingual
- Arabic, Native/ Bilingual
Timeline
PMP - Project Management
Project Management Institute
03.2026 - 04.2026
Resident Experience Manager
Lantower Residential ( Lease Up community)
06.2024 - Current
Leasing Manager
L2 Uptown - Lincoln Community
06.2023 - 06.2024
Senior Leasing Professional
The 23 Dallas - LMC Community
01.2019 - 01.2023
Customer Service Representative
Envoy Airlines
12.2017 - 10.2018
Cosmetic Beauty Advisor
Dior Cosmetics
05.2017 - 10.2017
Bachelor Of Arts - Language Interpretation And Translation
The University of Texas At Arlington
08.2011 - 05.2014