Jennifer Dorris

Data entry, creating spreadsheets and templates with Excel, client record keeping with Needles and Excel, bookkeeping, records research, outreach

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Ran successful business in sales

• Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
• Facilitated communication between taxpayers and the agency by providing clear explanations of tax policies, regulations, and requirements.
• Coordinated with the IT department to develop and implement new technology tools that improved tax collection processes.
• Optimized workflows by regularly evaluating department processes and making recommendations for improvement where necessary.

• Conducted comprehensive risk assessments for each application, mitigating potential losses while maintaining a strong portfolio quality.
• Balanced daily transactions accurately, ensuring proper reconciliation of cash drawer at the end of each shift.
• Enhanced loan processing efficiency by streamlining documentation and verification procedures.
• Utilized advanced software tools for faster data entry, improving overall turnaround time on loan approvals.