Joanne Mendez
Wills Point,TX
Summary
Dynamic professional with a strong background in customer service and conflict resolution. Skilled in collaborating with teams to streamline operations and enhance client satisfaction, ensuring effective management of settlement processes.
Overview
8
8
years of professional experience
Work History
Settlement Specialist
Associa
Richardson, TX
10.2021 - Current
- Processed settlement agreements efficiently, ensuring accuracy and compliance with regulatory standards.
- Collaborated with internal teams to resolve discrepancies and streamline resolution processes.
- Managed client communications effectively, addressing inquiries and concerns regarding settlements.
- Developed training materials for onboarding new team members on settlement protocols and procedures.
- Supported team members in resolving complex settlement issues, fostering a collaborative work environment.
Assistant General Manager
Holiday Inn Express Hotel Suites
Forney, TX
03.2021 - 08.2021
- Led daily operations, ensuring exceptional guest experiences and high satisfaction ratings.
- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Streamlined front desk processes, reducing check-in times and improving guest flow management.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Sales Associate
Cato Fashions
Terrell, TX
10.2018 - 07.2019
- Delivered exceptional customer service, enhancing overall shopping experience and fostering client loyalty.
- Assisted in inventory management, ensuring accurate stock levels and organization on sales floor.
- Trained new staff on company policies, product knowledge, and effective sales techniques.
- Developed strong relationships with customers, understanding their needs to provide personalized recommendations.
Education
High School Diploma -
Wills Point High School
Wills Point, TXSkills
- Attention to detail
- Hospitality service expertise
- Teamwork and collaboration
- Exceptional customer service
- Conflict resolution
- Operations management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Settlement Specialist
Associa
10.2021 - Current
Assistant General Manager
Holiday Inn Express Hotel Suites
03.2021 - 08.2021
Sales Associate
Cato Fashions
10.2018 - 07.2019
High School Diploma -
Wills Point High School