Jennifer Dorsett Humphries
Beaumont,TX
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
18
18
years of professional experience
Work History
Scheduler
Nell McCallum And Associates
04.2013 - 06.2017
- Photocopying all documents; mailing and arranging for delivery of legal correspondence to clients, witnesses, and court officials.
- Composing legal documents, including letters, Subpoenas, Affidavits, and Medical Authorizations. Acting liaison between clients, vendors, and attorneys.
- Assists in maintaining personal files while maintaining the utmost confidentiality.
- Training new employees on office equipment and job duties.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Demonstrated adaptability in managing diverse project types by tailoring scheduling methodologies to suit unique requirements and constraints.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Sales Lead Manager
Bath And Body Works
10.2009 - 04.2013
- Opening and closing the store
- Preparing items for sale
- Assisting customers and building a strong report in order to create a pleasant shopping experience.
- Working with store personnel, including overseeing staff schedules and hiring new employees
- Managing financials by tracking expenses and managing inventory through proper safety and loss prevention protocols
- Evaluating market trends to make sound decisions about pricing on a regular basis
- Assisting in-store marketing
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement.
- Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
- Championed the adoption of new sales tools and technologies to maintain a leading edge in an ever-evolving business landscape.
- Established strong rapport with key clients, resulting in long-lasting partnerships and repeat business.
2nd Assistant Manager
Kirkland's
02.2006 - 04.2008
- Leads, supports and values Customer Service in both the in-store and online shopping experience.
- Greets every customer with enthusiasm, and maintains a positive, can-do attitude at all times.
- Proactively engages with customers, reads cues, and responds appropriately.
- Educates each customer on current promotions and merchandise assortment to support buying decisions.
- Makes suggestions to build the customer’s basket that compliments the customer’s choices.
- Understands and supports a caring, fun, and engaging work environment for the team and a great shopping experience for the customers.
- Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
- Responsible for driving profitable sales, protecting company assets, and supporting the Company Handbook in support of the Store Manager.
- Understand store performance targets and monitor achievement of benchmarks and goals.
- Uses objective business analysis to evaluate business choices in partnership with the Store Manager.
- Observe trends and patterns to determine the root causes of problems and identify solutions.
- Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and responsible for recommending sound hiring decisions to the Store Manager.
- Builds high-performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
- Supports an atmosphere where all team members are held accountable for both individual and team performance.
- Ensures understanding of strategies, change initiatives, and business opportunities and communicates them in compelling ways to their store team.
- Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
- Supports store opportunities that are consistent with company strategies and takes action to address these opportunities.
- Executes changes in initiatives and direction appropriately and timely in order to drive results.
- Travel occasionally to the other store locations to support as needed.
- Champions and demonstrates a commitment to Kirkland’s Values
- May perform other job duties as needed.
Assist/Temporary Team Lead
West
04.2004 - 11.2006
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Generate customer interest in the company’s products or servicesby personalizing service and responding to needs of customers
- Manage and update customer databases with notes for each customer to improve the customer experience
Assistant Manager
Kirkland's
Beaumont, TX
04.2002 - 03.2004
- Leads, supports and values Customer Service in both the in-store and online shopping experience.
- Greets every customer with enthusiasm, and maintains a positive, can-do attitude at all times.
- Proactively engages with customers, reads cues, and responds appropriately.
- Educates each customer on current promotions and merchandise assortment to support buying decisions.
- Makes suggestions to build the customer’s basket that compliments the customer’s choices.
- Understands and supports a caring, fun, and engaging work environment for the team and a great shopping experience for the customers.
- Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
- Responsible for driving profitable sales, protecting company assets, and support of the Company Handbook in support of the Store Manager.
- Understand store performance targets and monitor achievement of benchmarks and goals.
- Uses objective business analysis to evaluate business choices in partnership with the Store Manager.
- Observe trends and patterns to determine the root causes of problems and identify solutions.
- Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and responsible for recommending sound hiring decisions to the Store Manager.
- Builds high-performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
- Supports an atmosphere where all team members are held accountable for both individual and team performance.
- Ensures understanding of strategies, change initiatives, and business opportunities and communicates them in compelling ways to their store team.
- Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
- Supports store opportunities that are consistent with company strategies and takes action to address these opportunities.
- Executes changes in initiatives and direction appropriately and timely in order to drive results.
- Travel occasionally to the other store locations to support as needed.
- Champions and demonstrates a commitment to Kirkland’s Values
Store Manager Blockbuster Video - Beaumont, TX Jun
Store Manager Blockbuster Video - Beaumont, TX Jun
06.1999 - 03.2002
- Establish a rapport with customers by providing personalized recommendations that align with their preferences, ensuring familiarity with the company's extensive inventory of games and movies.
- Taking inventory, and restocking movie titles.
- Adhere to all Loss Prevention and Safety protocols to provide a safe work environment.
- Responsible for hiring and training new staff members as well as creating shift rosters.
- Manage Customer Service Representatives to ensure they are highly organized and capable of resolving complex situations smoothly.
- Strong leadership skills and be able to delegate work to Customer Service Representatives.
- Process all bank deposits and provide adequate training on all POS Systems.
Education
Certification of Completion - Medical Coding And Billing
Lamar Institute of Technology
Beaumont, TX05.2008
High School Diploma -
Central Sr. High School
Beaumont, TX05.1993
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Effective Multitasking
- Telephone Etiquette
- Medical Terminology
- Microsoft Office Suite
- Documentation proficiency
Timeline
Scheduler
Nell McCallum And Associates
04.2013 - 06.2017
Sales Lead Manager
Bath And Body Works
10.2009 - 04.2013
2nd Assistant Manager
Kirkland's
02.2006 - 04.2008
Assist/Temporary Team Lead
West
04.2004 - 11.2006
Assistant Manager
Kirkland's
04.2002 - 03.2004
Store Manager Blockbuster Video - Beaumont, TX Jun
Store Manager Blockbuster Video - Beaumont, TX Jun
06.1999 - 03.2002
Certification of Completion - Medical Coding And Billing
Lamar Institute of Technology
High School Diploma -
Central Sr. High School
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