Jennifer Dossett
Prosper,TX
Summary
Results-driven Dental Operations Executive with more than 10 years of experience leading multi-site dental organizations and driving operational excellence, profitability, and sustainable growth. Proven success overseeing up to six dental practices, managing teams of 50+ employees, supporting more than 15 dentists, and directing operations generating over $7 million in annual revenue. Extensive experience in P&L management, strategic planning, financial oversight, new practice development, acquisitions, recruiting and retaining clinical talent, and operational transformation. Recognized for building high-performing teams, improving patient experience, increasing profitability, and implementing scalable systems that support long-term organizational success.
Overview
29
29
years of professional experience
Work History
Director of Operations
Dossett Dental
Frisco, TX
04.2015 - Current
- Multi-Practice Operations Management
- Executive Leadership
- P&L Management
- Strategic Planning & Business Growth
- Financial Analysis & Budget Management
- Revenue Cycle Management
- Practice Startup & New Office Development
- Practice Acquisitions & Integrations
- Executive Team Leadership
- Recruiting & Retention of Dentists and Clinical Staff
- Performance Management & KPI Analysis
- Operational Excellence
- Process Improvement
- Scheduling & Capacity Optimization
- Insurance Operations & Revenue Optimization
- Credentialing & Provider Enrollment
- OSHA, HIPAA & Regulatory Compliance
- Risk Management
- Vendor Management & Contract Negotiations
- Change Management
- Practice Management Software Implementation & Upgrades
- Quality Assurance
- Inventory & Supply Chain Management
- Patient Experience & Retention
- Marketing & Community Outreach
- Data Analytics & Executive Reporting
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Operations Manager
Investors Savings Bank
Short Hills, NJ
04.1997 - 10.2007
- Oversee daily operations to ensure compliance with banking regulations and internal policies.
- Streamline processes, resulting in enhanced service efficiency across multiple departments.
- Lead cross-functional teams to implement strategic initiatives and operational improvements.
- Train and mentor staff on best practices in customer service and operational excellence.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed and set up million-dollar accounts daily
Education
High School Diploma -
Brick Memorial HS
Brick, NJ05-1993
Some College (No Degree) - Nursing/Business
Collin College
McKinney, TXSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Leadership training
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Employee development
- Customer service management
Accomplishments
- Successfully managed operations for six dental practices generating over $7 million in annual revenue.
- Led teams of more than 50 employees while supporting over 15 dentists across multiple locations.
- Directed full P&L responsibility, improving profitability through disciplined financial management and operational efficiencies.
- Opened new dental offices from startup through successful operational launch.
- Recruited and retained high-performing dentists, hygienists, and clinical staff to support continued organizational growth.
- Led multiple software upgrades and operational change initiatives with minimal disruption to patient care.
- Improved scheduling efficiency, provider productivity, and patient access through process optimization.
- Strengthened compliance programs, credentialing processes, and operational standards across all practices.
- Negotiated vendor contracts resulting in measurable cost savings and improved operational value.
- Developed leadership teams that increased employee engagement, accountability, and retention.
Timeline
Director of Operations
Dossett Dental
04.2015 - Current
Operations Manager
Investors Savings Bank
04.1997 - 10.2007
High School Diploma -
Brick Memorial HS
Some College (No Degree) - Nursing/Business
Collin College