A motivated individual looking to advance in my career, while working in a high paced and challenging environment and surpassing company goals.
Hi, I’m
JENNIFER DOYLE
Clearwater,FL
Summary
Overview
16
years of professional experience
Work History
CATERPILLAR
CUSTOMER SERVICE REPRESENTATIVE
06.2018 - Current
Job overview
- Process customer purchase orders through SAP and send confirmation email
- Currently in control of 53 customer accounts, both round trip and OEM customers
- Maintain up to date customer records
- Process orders, forecasts, credits and debits
- Enter customer requests for new parts into the quoting database
- Pull prints and other required information for review
- Send new part formal paperwork back to customer with lead times and details for pricing
- Work with Planners and Supply Chain for best ship dates
- Monitor Customer Service email inbox and respond appropriately
- Follow established guidelines or checklists to answer routine internal and customer inquiries availability, prices, delivery times and the status of orders
- Work with shipping departments to provide tracking information for customers when needed
TYCO
MANUFACTURING TEAM LEADER
09.2010 - 06.2018
Job overview
- Supervise up to 30 production employees
- Monitor safety and implement safety processes
- Meet production schedule-inform planners of any inventory discrepancies and make inventory adjustments
- Training and coaching
- Ensure production quality and quantity
- Increased overall efficiency with process improvements
- SAP labor verifications and transactions
- Lead on average 50 group tours through the facilities yearly
- Acting Interim Supervisor
- Conducted 55 audits weekly
TYCO
ASSEMBLER 1-STAINLESS STEEL
03.2008 - 09.2010
Job overview
- Assemble cylinders, operate equipment, and adjust machines - Monitor quality of cylinders and raw materials throughout assembly process to assure that blue prints, code and quality standards are met -Worked to understand the process, to align myself for a leadership position to have the ability to help and coach others
Education
Belleville High SchoolBelleville, MI
High School Diploma
University Overview
Skills
- Understand and want to drive Continuous Improvement as a positive culture
- SAP & MRP computer systems
- Strong written and word communication skills
- Knowledge of Excel, Word, & PowerPoint
- Problem solving skills
- Team Player
- Ability to plan and organize
Training
Training
- Dale Carnegie Course: Skills for Success May 2015
- Lean Six Sigma completed October 2012
- First Responder 2011-2018
- Leadership Training NWTC 2017
Timeline
CUSTOMER SERVICE REPRESENTATIVE
CATERPILLAR
06.2018 - Current
MANUFACTURING TEAM LEADER
TYCO
09.2010 - 06.2018
ASSEMBLER 1-STAINLESS STEEL
TYCO
03.2008 - 09.2010
Belleville High School
High School Diploma