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Jennifer D. Schurman
Gilbert,AZ
Work Preference
Summary
Results-driven Event and Hospitality Leader with over 13 years of experience managing large-scale operations and enhancing guest experiences. Expertise in budget management, cross-functional collaboration, and data-driven improvements. Committed to leveraging operational knowledge to drive business development and optimize venue performance in dynamic entertainment settings.
Overview
14
14
years of professional experience
Work History
Event Manager
Heidi's Events & Catering
Tempe, AZ
08.2025 - Current
- Oversee floor captain, bartenders, serving staff, coordinate all food and beverage services, event set-up listed on beo.
- Processed guest requests and managed complaints through timely resolution of major issues to sustain high service standards.
- Trained floor captain bartenders and serving staff on event setup, 5-star service standards, and hygiene practices to ensure consistent quality.
- Cultivated professional relationships with venue contacts and clients to support collaboration and enhance event execution.
- Reviewing material prior to departing warehouse and assisting loading trucks with necessary materials.
- Verify post-catering cleanup for event completion, confirming all materials are reloaded onto truck and returned to warehouse.
RV Manager
Albuquerque International Balloon Fiesta
Albuquerque, NM
02.2020 - 03.2025
- managed $1.5 million operational budget for RV event services to strengthen resource allocation, cost control, and inventory management for seamless large-scale event execution and guest satisfaction.
- Streamlined RV reservation system processing for 15,000+ payments annually, generating analytical reports that enhanced operational efficiency and informed strategic planning for guest services.
- Managed team of 80-100 volunteers to strengthen guest experience and ensure smooth event operations, delivering high levels of customer satisfaction.
- Reviewed customer feedback data to pinpoint trends and improvement areas, enabling targeted solution implementation aligned with increased RV guest return rates.
- Developed and nurtured strategic partnerships with sponsors, concessionaires, and volunteer organizations, integrating partnership requirements to maximize RV space utilization and support ancillary revenue growth for event.
- Cultivated relationships with 16 RV groups through consistent communication to strengthen event collaboration and support.
- Executed post-event surveys for volunteers and RV guests to capture feedback, surface issues, and formulate ideas enhancing guest satisfaction.
Premium Manager
Spectra Food Services & Hospitality, Ovations Food
Albuquerque, NM
02.2013 - 01.2020
- Managed end-to-end premium hospitality operations across multiple venue locations while ensuring consistent quality, exceptional guest experiences, and compliance with service level agreements.
- Managed approximately 30 employees, delivering guidance and support to maintain consistent operations and efficiency.
- Oversaw daily operations, optimizing scheduling, inventory management, and customer service to support seamless venue functionality.
- Maintained high standards of quality control to support customer satisfaction.
- Directed hiring process by conducting interviews and determining hiring decisions based on qualifications and company culture fit.
- Provided coaching and mentorship to team members, improving skills while supporting professional growth.
- Managed and resolved escalated customer issues to sustain high customer satisfaction levels.
- Ensured adherence to all regulatory requirements addressing health, safety, sanitation, and related areas.
- Increased team productivity through implementation of new workflow processes and tools.
Education
Bachelors of Science - Business Administration-Management
Adams State University
Alamosa, COSkills
- Event budget planning
- Event financial management
- Event execution management
- Full-cycle event management
- Team leadership
- Team coordination
- Attendee engagement
- Event personnel coordination
- Customer service
- Catering service management
- Event marketing strategies
- Operational planning
- Operational efficiency
- Schedule management
- Data analysis
- Problem solving
- Supplier relationship management
- Client engagement
- Client satisfaction focus
- Service quality assurance
- Effective communication
- Relationship building
- Training development
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Microsoft PowerPoint proficiency
- Google Sheets proficiency
- Google Docs proficiency
- Customer service
- Team leadership
- Catering service management
Athletics
True, First Team All-District- 1991, 1992 & 1994, Honorable Mention All-American- 1994, MVP- 1994
Timeline
Event Manager
Heidi's Events & Catering
08.2025 - Current
RV Manager
Albuquerque International Balloon Fiesta
02.2020 - 03.2025
Premium Manager
Spectra Food Services & Hospitality, Ovations Food
02.2013 - 01.2020
Bachelors of Science - Business Administration-Management
Adams State University