Jennifer Duarte
Simi Valley,CA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Compliance Supervisor
PennyMac Financial Services
07.2025 - Current
- Led compliance audits to ensure adherence to regulatory standards and internal policies.
- Developed training programs for staff on compliance protocols and ethical practices.
- Monitored compliance trends and identified areas for process improvement.
- Collaborated with cross-functional teams to implement corrective action plans effectively.
- Reviewed and updated company policies to align with changing regulations and best practices.
- Presented compliance reports to senior management, highlighting key findings and recommendations.
- Championed ongoing employee education on new regulations or policy updates regularly through well-crafted presentations or workshops tailored specifically for different audiences within the company.
- Reduced operational risks by conducting regular training sessions for staff members on key compliance topics.
Loan Remittance Analyst III
PennyMac, Financial Services
03.2022 - 07.2025
- Review daily QA/QC reconciliation and batch reports pertaining to electronic payment return items
- Run daily bank wire transfer remittance report
- Maintain accurate reports and logs in compliance with investor, state, and federal compliance guideline
- Receive, process and deposit payments received daily
- Complete ongoing and new training on day-to-day processes to ensure all team members have up to date training
- Generate and maintain training guides and job aids
- Assist in internal, state, and federal audits pertaining to payment, payoff, and liquidation processes
- Work with outside business units on escalated adjustments, loan reviews and payment research
- Provide support to team regarding payment processing questions and concerns
- Determine operational objectives by studying business functions and evaluating output requirements and format
- Aggregate and analyze internal and external strategies to assess performance drivers and identify insights
- Implement and generate new reports to minimize potential findings and losses
Cash Processor II
PennyMac, Financial Services
09.2018 - 03.2022
- Received, processed, and deposited payments received daily
- Completed loan adjustment and loan history review requests submitted by outside business units
- Completed daily bank deposits of payments, payoff and liquidations received
- Completed escalated CARES request for impacted and credit reported loans
Support Technician I
PennyMac, Financial Services
08.2017 - 09.2018
- Assisted in maintaining and discarding sensitive information
- Reviewed and generated outbound correspondence regarding payments received
- Completed basic payment posting and reconciliation
- Deposited daily batches of payments, payoffs, and liquidations
- Assist other processors with their day-to-day functions
Education
Bachelor Degree - Business Administration
California Lutheran University
Thousand Oaks, CASkills
- Proficient use of Microsoft programs and formulas
- Skilled in time managements, prioritization, and multitasking
- Certified On the Job Trainer (OJT)
- Proficient user of Google Gemini
- Compliance monitoring
- Internal auditing
- Anti-money laundering
- Internal audits
- Quality management processes
- Analytical thinking
- Documentation review
- Training and education
- Analytical problem solving
- Know your customer
- Staff training
Certification
- Certified On the Job (OJT) Trainer, PennyMac Loans Services - 2019 - present
LANGUAGES
Spanish
English
AWARDS
Employee of the Quarter - 2020/Q1, Quarterly Star Search ‘ACE’ Award 2020, Star Search Nominee ‘People’s Choice’ 2021, Star Search Nominee ‘People’s Choice’ 2022., Annual Company Award Winner - 2023
Timeline
Compliance Supervisor
PennyMac Financial Services
07.2025 - Current
Loan Remittance Analyst III
PennyMac, Financial Services
03.2022 - 07.2025
Cash Processor II
PennyMac, Financial Services
09.2018 - 03.2022
Support Technician I
PennyMac, Financial Services
08.2017 - 09.2018
Bachelor Degree - Business Administration
California Lutheran University