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Jennifer Duff
911 dispatcher
Silver Lake,IN
Work Preference
Summary
Committed to continuous learning and self-motivation while contributing effectively in high-energy workplaces.
Overview
28
28
years of professional experience
Work History
911 Dispatcher
Fulton County Communication
Rochester, IN
06.2001 - Current
- Assisted teams in managing multiple tasks efficiently. Supported project execution by prioritizing and organizing responsibilities. Facilitated coordination among team members to ensure smooth workflow.
- Assisted customers with inquiries and concerns to enhance satisfaction levels. Provided support to clients by addressing issues promptly and effectively. Guided users through product features and services to improve user experience.
- Performed data entry tasks to maintain accurate records. Facilitated organization of information through systematic data input. Assisted in processing information efficiently.
- Assisted in coordinating project activities and supporting team members to achieve goals. Aided in maintaining project timelines and enhancing overall team performance. Provided support to supervisors in organizing workflows and streamlining processes.
- Assisted in organizing schedules for team projects and meetings. Supported coordination of appointments and deadlines for various stakeholders. Facilitated timely communication regarding scheduling changes and updates.
- Demonstrated flexibility in adjusting to changing priorities and environments.
- Supervisor Brittney Thompson
Customer Service-Front Desk
Super 8-Rochester
01.2001 - 10.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Temp-Inventory/Customer Service Clerk
Dean’s Food
10.1999 - 12.1999
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Collaborated with team members to streamline operations and improve service quality.
- Implemented feedback mechanisms to enhance customer satisfaction levels consistently.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Developed procedures that reduced response times for customer queries and complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and improved response times.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Coordinated smooth front office operations to effectively serve more than Number clients each day.
- Generated management reports for use in key decision-making.
- Checked order details against account information to minimize errors and unnecessary delays.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
Certified Nursing Assistant
Miller’s Merry Manor-Warsaw Indiana
08.1998 - 10.1999
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted nursing staff with daily activities, promoting patient independence.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained accurate patient records and documentation for compliance.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Education
High School Diploma -
Tippecanoe Valley HS
Akron, IN05.1994
Associate of Science - Horticulture
Vincennes
Vincennes, Indiana05.1997
Skills
Facilitated collaboration among team members to achieve project goals
Contributed to team success through effective communication and support
Demonstrated reliability in completing assigned responsibilities
Adapted to changing environments and tasks with ease
Performed data entry tasks accurately and efficiently
Pursued continuous learning opportunities to enhance skills
Managed case files efficiently to ensure timely follow-up
Timeline
911 Dispatcher
Fulton County Communication
06.2001 - Current
Customer Service-Front Desk
Super 8-Rochester
01.2001 - 10.2001
Temp-Inventory/Customer Service Clerk
Dean’s Food
10.1999 - 12.1999
Certified Nursing Assistant
Miller’s Merry Manor-Warsaw Indiana
08.1998 - 10.1999
Associate of Science - Horticulture
Vincennes
High School Diploma -
Tippecanoe Valley HS