Jennifer Dugan
Orlando
Summary
Organized and dependable candidate with strong interpersonal and customer service skills, successful at managing multiple projects. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Accounting Administrative Manager
Westgate Resorts
09.2012 - 05.2024
- Developed and implemented workflow processes for virtual credit card payment system.
- Updated and generated reports for company database through Oracle.
- Fostered positive work environment, organizing team-building activities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Human Resources Manager
Westgate Resorts
07.2008 - 09.2012
- Created and facilitated companywide training for manager compliance, new hire orientation, and cyber security
- Managed benefits administration, including yearly open enrollment update distribution
- Motivated employees through special events and incentive programs.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Generated weekly reports for internal review
- Member of Service Improvement Team and Corporate Policy Review Committee
- Worked closely with Westgate Resorts Foundation to coordinate events, fundraise, and organize employees for local volunteer opportunities
Server
Bennigan's Restaurant
08.1994 - 12.2004
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL12.2004
Skills
- Instructional Design and Facilitation
- Office Administration
- Organization and Multitasking
- Microsoft Office proficiency
- Relationship Building
- Internal Communications
Certification
NEDA (National End-of-Life Doula Alliance)
Timeline
Accounting Administrative Manager
Westgate Resorts
09.2012 - 05.2024
Human Resources Manager
Westgate Resorts
07.2008 - 09.2012
Server
Bennigan's Restaurant
08.1994 - 12.2004
Bachelor of Arts - Psychology
University of Central Florida
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