Sally Mahoney
Columbia
Summary
Dynamic professional with expertise in communication, curriculum development, and training assessment. Skilled in designing engaging training programs and streamlining administrative processes to enhance workplace efficiency.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Landmark Hospital - Columbia
Columbia
03.2026 - Current
- Managed daily correspondence and ensured timely communication across departments.
- Scheduled appointments and maintained calendars for medical staff and administration.
- Assisted in preparing reports and documents for meetings, contributing to informed decision-making.
- Collaborated with team members to streamline administrative processes and improve workflow.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Conducted research on various topics as requested by management.
Technical Trainer
Cognizant Technologies Solutions
Phoenix
11.2015 - 04.2025
- Designed and delivered training programs for diverse technical topics.
- Developed instructional materials and resources for enhanced learning experiences.
- Facilitated hands-on workshops to improve technical skills among participants.
- Assessed training needs and tailored content to meet audience requirements.
- Collaborated with subject matter experts to ensure accurate course information.
- Provided ongoing support and guidance to trainees throughout the learning process.
- Evaluated training effectiveness through feedback and assessments from participants.
- Monitored participant progress by providing individualized coaching and guidance during lessons.
- Led problem-solving discussions with participants throughout training sessions.
- Maintained records of all instruction activities including attendance rosters, evaluations, tests scores.
- Created and conducted in-person, online, and onsite training sessions to ensure a thorough understanding of the subject matter.
- Utilized various technologies such as web conferencing software and multimedia tools to deliver high-quality instruction remotely.
- Assessed employee training needs and developed appropriate manuals and materials.
- Designed interactive exercises that allowed learners to practice what they had learned in class.
- Stayed up to date on changing technical processes and needed skills.
- Provided feedback to students on their progress throughout the course.
- Developed strategies for managing difficult learners during classes or workshops.
- Analyzed data gathered from surveys regarding user satisfaction with technical training services provided.
- Established relationships with key stakeholders within the organization to ensure successful implementation of programs.
- Lead multi-faceted courses and specific training modules relating to areas.
- Worked with leadership to assess training requirements.
- Prepared reports summarizing the success of each program offered by the department.
- Provided clear and non-technical instruction to convey technical topics.
- Collected information regarding workflows, procedures and schedules to create job-specific training courses.
- Identified areas of improvement for existing technical training programs based on feedback from users.
- Used role-playing, lectures, and simulations to present information in a variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
Education
Certificate - Information And Computer Systems
Patricia Stevens College
St Louis, MO08-1983
Skills
- Instructional design
- E-learning platforms
- Technical documentation
- Training assessment
- Curriculum development
- Facilitation skills
- Effective communication
- Problem solving
- Adaptability to change
- Team collaboration
- Coaching techniques
- Software documentation
- Virtual training
- Expert communication
- Learning management systems
- Assessment creation
- Software troubleshooting
- Training delivery
- Advanced technical skills
- Advanced presentations
- Motivational techniques
- Software expertise
- Knowledge management
- Orientation procedures
- Classroom experience
- Active listening
- Workshop facilitation
- Employee evaluations
- Verbal and written communication
- Procedure writing
- Training materials development
- Training facilitation
- Team exercises
- Adult learning theory
- Program performance assessment
- Conflict resolution
- Data entry
- Training evaluation
- Written communication
- Materials preparation
- Decision-making
- Class management
- Project management
- Software and technical training
- Problem-solving
- Critical thinking
- Online training
- FileMaker pro
- Orientation and onboarding
Timeline
Administrative Assistant
Landmark Hospital - Columbia
03.2026 - Current
Technical Trainer
Cognizant Technologies Solutions
11.2015 - 04.2025
Certificate - Information And Computer Systems
Patricia Stevens College