Jennifer Dunham
Beaverton
Summary
Employee has a strong background in customer service and office management at WinCo Foods and Lucky's Market. Proven ability to enhance customer relations through exceptional service and effective cash handling. Recognized for reliability and integrity, fostering a positive environment that encourages repeat business and team collaboration. Employee also has a proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
9
9
years of professional experience
Work History
Cashier/Clerk
WinCo Foods
Hillsboro, OR
03.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Office Manager
Lucky"s Market
Billings, MT
04.2016 - 10.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, onboarding new employees to promote a seamless integration into the team atmosphere.
- Process payroll according to procedures, ensuring accuracy and timeliness of payroll checks.
- Process all payroll related paperwork: new hire, transfer, payroll changes, separation, LOAs, direct deposit and sent to the correct Support Office and maintained in correct files.
- Assist in hiring process, including listing current job postings.
- Assist in other duties as assigned as well as cashiering.
- Maintain a friendly customer service atmosphere.
Education
High School Diploma -
WF West High School
Chehalis, WA06-1991
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
Timeline
Cashier/Clerk
WinCo Foods
03.2019 - Current
Office Manager
Lucky"s Market
04.2016 - 10.2017
High School Diploma -
WF West High School