Katelyn Darensbourg
Vacherie,LA
Summary
Experienced in delivering exceptional customer service and providing support to customers throughout their entire journey, from pre-purchase inquiries to post-purchase assistance. Strong focus on customer satisfaction, adept at addressing needs and concerns to ensure a positive experience with our products or services. Commitment to excellence and dedication to resolving customer issues consistently result in high levels of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier/Clerk
West St. James Pharmacy
Vacherie, LA
03.2023 - 01.2025
- Greeting customers when they walk in
- Checking out customers at the register
- Taking payments
- Making correct change
- Ensuring customer receive correct medicine
- Answering telephone
- Other duties as assigned
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Associate
Wal-Mart
Laplace, LA
08.2021 - 04.2022
- Treated customer with courtesy
- Handled issues of return, exchange or refund
- Returned items to correct shelf
- Helped customers locate items
- Checked out customers at register
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Education
Diagnostic Medical Sonography
Baton Rouge Community College
Baton Rouge, LAHigh School -
St. James High School
Vacherie, LA05.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Clear communication
- Hippa
- Clerical
- Guest Service
- Work Independently
Timeline
Cashier/Clerk
West St. James Pharmacy
03.2023 - 01.2025
Customer Service Associate
Wal-Mart
08.2021 - 04.2022
Diagnostic Medical Sonography
Baton Rouge Community College
High School -
St. James High School