Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Durocher

Creedmoor,NC

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

27
27
years of professional experience

Work History

Account Manager

Relias, Inc.
08.2021 - 08.2023
    • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
    • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
    • Educated clients on new products or services to increase customer engagement with brand.
    • Facilitated client satisfaction and renewed customer relations to drive growth.
    • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
    • Coordinated with internal teams to facilitate prompt delivery of client projects.
    • Proficient using CRM

Assistant Manager

Rack Room Shoes, Inc.
05.1996 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

Education

Marketing

Okaloosa-Walton Community College
Niceville, FL

Skills

  • Proven, Consistent Sales Track Record
  • Managing Book of Business
  • Negotiation and Orchestration of Renewal Process
  • Pipeline Management
  • Strategic Account Development
  • Prospecting
  • Relationship Selling
  • Salesforce Proficient
  • Complaint Management
  • Report Writing
  • Lead Generation

Timeline

Account Manager

Relias, Inc.
08.2021 - 08.2023

Assistant Manager

Rack Room Shoes, Inc.
05.1996 - 06.2021

Marketing

Okaloosa-Walton Community College

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Jennifer Durocher