Michelle Self
Maumelle,AR
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
34
34
years of professional experience
Work History
Account Manager
Razorfreight
6200 Patterson LR,AR 72209
01.2017 - Current
- Oversaw client relationship management to ensure satisfaction and retention by delivering effective communication and support services.
- Developed tailored solutions to meet client needs, enhancing service offerings and driving account growth.
- Collaborated with cross-functional teams to streamline processes, improving operational efficiency and service delivery.
- Analyzed account performance metrics, identifying trends and presenting insights to optimize customer strategies.
Life Insurance Agent
Liberty National Life Insurance Company
Little Rock, AR
01.2016 - 01.2017
- Developed personalized insurance plans to meet client needs and preferences.
- Educated clients on policy options and benefits, enhancing understanding and engagement.
- Conducted comprehensive needs assessments to identify appropriate coverage solutions.
- Established and maintained effective communication channels with clients to support satisfaction and retention efforts.
Store Manager
Bed Bath & Beyond
Little Rock, AR
01.2013 - 01.2017
- Led team meetings to align goals, boost morale, and encourage open communication among staff.
- Collaborated with marketing teams on promotional campaigns, driving foot traffic and sales growth.
- Streamlined operational workflows, improving efficiency in store processes and customer interactions.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment for customers and employees.
Store Manager
Savers Thrift Store
NLR,AR
08.2008 - 12.2011
- Supervised daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented training programs to enhance staff skills and service quality.
- Managed inventory control processes, reducing shrinkage through effective stock management strategies.
- Analyzed sales data to identify trends, adjusting merchandising strategies for increased profitability.
Store Manager
Big Lots
Little Rock, AR
08.2004 - 08.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Walmart
Little Rock, AR
05.1992 - 08.2004
- Supervised daily store operations, ensuring high standards of customer service and efficiency.
- Trained and mentored team members on sales techniques and product knowledge.
- Collaborated with management to create promotional campaigns that increased store visibility.
- Developed and implemented strategies to enhance inventory management processes.
- Analyzed sales data to identify trends, driving decisions for stock replenishment and merchandising.
- Oversaw cash handling procedures, ensuring accuracy in transactions and financial reporting.
Education
High School Diploma -
Searcy High School
Searcy, AR1990
Skills
More than 30 years working and managing some of the world's largest retail organizations Recognized for delivering unparalleled customer service, merchandising excellence, and award-winning leadership A proven track record of success and recognition of achievement
Exceptional Customer Service
~merchandising and display
~employee management
~new location start-up management
~promotional/seasonal planning and implementation
~targeted sales attainment
New Product Introduction
~budgeting/record keeping
~inventory and pricing control
~computer/pos scanning use
~proven planning and prioritization
~consistent production target achievement
Timeline
Account Manager
Razorfreight
01.2017 - Current
Life Insurance Agent
Liberty National Life Insurance Company
01.2016 - 01.2017
Store Manager
Bed Bath & Beyond
01.2013 - 01.2017
Store Manager
Savers Thrift Store
08.2008 - 12.2011
Store Manager
Big Lots
08.2004 - 08.2008
Assistant Manager
Walmart
05.1992 - 08.2004
High School Diploma -
Searcy High School
Professional Achievements
~Presidents Award Winner
~Highest increase to sales plan in US
~ highest increase to profit target in US
~ Red score to Black within 12 months
~Highest district inventory rating for 16 quarters
~Multiple team member of the Quarter award winner
~received certification for participating in the Women's Leadership Seminar and exemplifying the qualities of a great leader with Wal`Mart ,INC
~received certification of completion of Wal-Mart Inc. mgt Skills 101
~dual award winner for exceptional merchandising and promotional plans